SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Was great
Just like in the description, the fabric does not stick a nice elastic band dense and additionally the ties fall off if that will not and does not press on from 64, everything is super, thank you!
Fast shipping and delivery. Fabric thin, semi transparent, crincled, nice to touch. dize Scorrisponds to 36 EU. I did not communicate with store.
Slow to arrive! It was short .... But the material is good
medium fits well for dress size 6 us. 39 in waist
Super!
Love these! Ordered S and I have 98cm hips and 68cm waist, fits perfect
Did not communicate, fabric very soft
I liked my pants. The length is good and with a heel and without. Just in principle, these shoes with a heel are more beautiful! Who like! Pants super :) light, loose, breathe. I'll attach the photo later. My parameters: the height of 166-167 could be taken and s, but i do not know how it looked on me. From ~ 70, about 94. Thank you store, i recommend
Perfect
Great pants! The fabric feels like good quality!
Pants are very pleasant to the body. The fabric is very easy to crumple. The length is not at all up to the floor, ankle length, height 168
At 46 size approached, i recommend the store, the quality of the goods is good.
Very beautiful garment, the fabric looks good quality, it was not possible to track the shipment and it was too late but it was worth the wait. I recommend it.
Chic pants! The funniest thing when i ordered-i thought this skirt. The size approached perfectly, i wear the russian 50th. Slim! I want to order the same beige. Side cuts are very beautiful when you sit naked sexually legs just above the knee. Under the heels, the sneakers fit perfectly) were almost a month, but the expectation was worth it! Thank you store!
I love it!
I really like this pants, it has great material for hot summer days, comfortable and light. I wear 38/40 EUR size, the M is perfect for me. 173 cm and the length is ok. Really fast shipping (3 weeks).
Great quality!! I am so amazed. Super worth it and fits me perfectly. This might not work for tall girls.
Excellent pants for summer. Very unusual style, a la pants-skirt with flirty cuts. The material is light, does not shine through. Sewing is normal, a little thread stuck out, but it's not a problem. Size s came up perfectly on my ot70/ob93 height 163, ankle length. We arrived quickly about three weeks to israel. Packing is normal package. I am happy with the purchase, thanks to the store.
Ordered 8.05, came 29.05. Size l came to the hips 120 cm, length with an increase of 171 cm to the ankle. Looks good, the style is interesting. Of the minuses are not quite even lines in some places and protruding threads.
Before karelia there was an order, only 22 days. At its 48 r. I ordered l, as for me it is sewn. The color is saturated, the material is pleasant. Thank you store, i recommend
The order was sent after 16 (!) days. Delivery to ussuriysk took 34 days. Track tracked all the way. Packing-two simple packages. There is no smell. Threads stick out somewhere. At a height of 170 cm, from 70 cm and about 95 cm took the size l, approached, the length to the ankle, as in the photo. Pants are cool, i will wear it unequivocally. To buy i recommend, store thanks⭐⭐⭐⭐⭐