SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought 24.02, the order came to the Post Office 12.04, quickly to Moscow. The size approached, a little more, L at 76-94, but I wanted to, and then straight legends look when less, the composition of synthetics, but pleasant, soft. In general, I liked it.
Great trousers. The seams are even, the photo corresponds. On the parameters 170/52, waist 68, hip 92 sat well. It was possible and the size is smaller, if you really want in the skirt. The fabric is elastic, it stretches well. Sending and shipping fast. I recommend to buy.
wonderfull !!
My love, take the girls, you will not regret.
These pants fit really well!!! Thick legging material and fits the body perfectly!
All as in the photo, thank you! We will order more!
Love them! Got them in 2 days!!
Very goid
Expected another material (trouser), but look great.
Fantastic pants. Shipment only 7 days. Wzięłam S for dimensions 71 waist and 95 under hips. Looks great. Love this pants. Fabric synthetic but very comfortable for body.
Fits true to size. It is stretchy. Material is like thick leggings
Good panties, stretch. Sit and Look like in the photo of the store. Delivery is very fast. Size corresponds.
Cool pants, devachki!))) take it will not regret! Took XS-straight to me as if sewn) I'm a small thin height of 159-and came very well, you do not even need to cut. They are on an elastic band, stretch, with a belt. In general, as in the picture!) buy while Black Friday. And... and more-delivery 12 days to the Kemerovo region.
Perfect fit. Girls with a little waist will look amazing in these pant. Soft material and do comfortable. I can’t wait to wear them.
Very cool pants! Dimensional grid match. Synthetic, narrower bottom, than the picture. Good length even the growth of 176. Shipping with 11 Nov 18 days. Waist 67 hip 96 size L
Long Service, but the pants are excellent! Stretch, fabric soft. As legging. My waist 72, hip 102 M perfectly!
Sat perfectly, elastic belt. Synthetic fabric, but a nice touch, not crumple, great stretch and take the form of body. Quickly deliver, just 12 days :)
Very cute perfect fit. I have a size 40/42 165 cm height and I took the S. Arrived in little more than a week! Beautiful fabric without smell. Advice the product and the store
Perfect
Thank you
They are beautiful
Perfect
The shipping was very quickly and have the pants within a week received. Top!
Best one! Super fast delivery. Heel stretch!
Great product. Size perfect, good material
Ļoti ērtas un elegantas. Lieliski der 172 cm. Priekš Sava S/M ņēmu L.
Amazing! It came very very quick!
Love it very good quality. Will definitely order more from this store.
Chic! Super quality
Product details are all correct and the measurement fits me perfectly. I always order to this store because their product are all good. Good customer service and fast delivery.
good
Like a picture!!! I love this shop It's a reliable !!!! Thank you so much !!! Very fast shipping !!!
Great
Later i will add photos and more comments
OMG!! Its really gorgeous!!!