SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, delivery, packing-good, I recommend
Very good nightie, comfortable, the chest does not tighten
The goods did not come back the money
Power hezká
Size very well pretty nightie good value for money
All as in the description. Quite satisfied. Took the same but more expensive, no different at all
It came for a month, minus one-the track is not traced, the parcel was simply put in the mailbox.
The goods are normal, odorless. Everything came as in the description.
it take 2 week and is Oki, thanks
.
The goods did not reach me, but the money was returned)))
ok
The order came for two weeks. Very thin and pleasant to the touch material
Ran bigger than I thought but it’s pretty.
It's small.
A pretty thing, a little sticks to the body, and so everything is fine. Malomerit, you can take two sizes larger, especially if the chest is larger than 2 sizes.
It's very good.
Delivery month. Worth your money
Color is not so bright
Ordered 26/12/19 taken at the post office in Moscow 23/01/20. Everything went well. Seller recommend.
Cool.
arrived in time love the fabric
In my 56-58 sat well
Everything is fine
Looks very intriguing
It looks very nice. I have 48 size, approached. Only the color is not as saturated as the picture
On the big chest.
Todo nicely. Shipping it did very quickly.
All cool
Excellent!!!
Like
Excelente
Will go, the threads stick out, and so it will come down :)
Panties are very small.
For such money just class The thread does not even stick to the picture))
Is within looks very nice stretches also a little but large enough have size 50 and fits this thanks to the store
S on the volume of the chest 3rd og 90 is even free. The stomach is slightly open, not pregnant. Sdek shipping
Cute pensouth husband happy
Perfect Thank You!
Crap thing
Very beautiful and delicate. as the photo