SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft and pleasant dress. It came quickly. Beautiful and strong
Good very
Excellent dress, at a height of 158 cm, 88- 67- 93 size s.
Gorgeous dress, love it!
The courier delivered to the house. Super
I'm just in shock, this dress brought me a courier! My first order is brought to me, I do not take it in the mail!
Everything is beautiful and neat, exactly as in the picture
I liked it
The dress is identical to the one in the photo, it has a zipper on the back from the neck that makes it easy to put and remove the garment. The fabric is cool, like summer shirt but not transparent at all. My measurements are 85-70-100 and my trouser size is between 34-36, I measure 160cm and weight 53 kg, I ordered size S and it looks perfect. Very happy with the purchase
The dress is good, very pleasant to the body, soft, gentle! Of course it crumples, but due to such a drawing it does not seem very obvious. And I would also like a little longer (for high will not go), I have a height of 158 cm and centimeters 5 I would add exactly, especially when you raise your hand-and I ordered XL! Although who likes what length.)) the elastic band at the waist, as it seemed to me, is a little high. But in general, I liked the dress, especially on the sensations! When unpacking the smell was not. As for delivery: paid for the order 17.11, the store sent the next day, the parcel came as a customized to the office of ukrpost in the city of Kharkov 24.12. Later I will try to add pictures where it is better to see.
Very pretty all perfectly so as to be
Arrived very fast. Comfortable and beautiful.
If you like short dresses you can take.
Perfect dress, perfect fit! Just as described!!
Wonderful
It's a beautiful, amazing!
My height is 177 рос. size 46-48 and everything is fine)
Beautiful dress, soft material, I'm happy
The dress is good! Delivery is insanely long!!
The dress is beautiful, but the delivery to Samara is 2 months.
Excellent, the fabric is thin thin to the touch pleasant to 48 Rus 105-80-100. Size XL free could be and less to take
A wonderful dress, took M, in L would be even better.
Short AND material pretty thin. I am not satisfied
The dress is cute)) on the size 48 Russian approached Well. Short, but not critical. on warm weather it will be excellent.
The dress corresponds to the description, beautiful, light, for a height of 152 just above the knee, corresponds to the size, fabric chintz, delivery fast, two weeks, courier brought home
Great dress. I did not communicate with the store.
Thank you very much
Excellent store recommend
very good, nice clean
Dress very much, is in size. It 'S for a month. Everyone is happy.
Come on, quick. The dress itself corresponds to the photo of the store, the height of 165 is slightly short, the waist turns out to be too high, such as bebidol. Threads do not stick out, sewn well. I think with opaque black pantyhose and belt will be awesome)). In general, dress fire!. Seller recommend the best value for money.
beautiful I love it
Very pretty but also very short!!!
Very beautiful dress, size is suitable, only thin transparent material.
The product is equal to photography and description, the store is very good i have already bought several times, unfortunately this time they sent me a size q i do not request, but i recommend the store
The dress is good, the size s on the parameters 82-63-89, but i do not like how there is an elastic band, wear if only with a belt. The fabric is pleasant to the touch.
Great product, purchased size Large feel like NZ/AU 10, arms and dress length quite short or ok if u not taller than 156cm. Fast dispatched and well tracked.
Awesome fast delivery-only 12 days!! The quality is fine, all as in the description! It is not the first time i order from this store and is always satisfied with both quality and delivery, and price. All super, product and seller recommend!
Most beautiful dress you miałam. Material light, delicate. Presents the przepięknie. Love it! I am zachwycona! <3
Nice
very good loved it
Product in good condition. 2 months to arrive in colombia. size xs for height 150 weight 53 kilos 83 bust and 75 waist
Came for 9 days, sat perfectly, not Malomerit, 46-48 size took l Short, wear only with pantyhose)))
Very well received thank you very much for your seriousness I highly recommend this store very fast and a perfect quality
Very pretty, photos don't really do it justice. Unfortunately I ordered a size too small (XS) - I am 152cm but my boobs are a 10D haha, however, this was my fault as I didn't check sizing properly
I love it i get super fast
Good product☺I recommend, order, you will not regret it. Came for 2-3 weeks to the kirov region.
Beautifully the presents, recommend
The order came very quickly! Dress divine! Thank you)))
beautiful dress, my wife loved it, but arrived late.