SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Beautiful dress
Very nice same the pic
Finally received!!! Everything is exactly like in the photo, the parcel went 2 months, did not send for a long time, but after I wrote to the store, the parcel came for 2 weeks)))
Very I like such as per zdjeciu
good
nice dress
Delivery to Ukraine 1 city, my parameters 88x62x90-rosemir pidiyshov, the dresses are pre-war!
Everything is cool, beautiful, live better than in the photo, black is ideal for funeral or helowin. It's very black
Chic dress!!!! At OG 92 from 74 OB 100 excellent! The fabric of the top stretches well.
Thank you. Sending fast
The dress is beautiful, it corresponds to the description. the parcel was 1,5 months old
The dress is good, for a slender woman. Everything corresponds to the picture, the size of the dimensional grid, sewing neat. Only stretches along the waist line, you need a strap or belt some satin to do. The rest is fine. Delivery by cdek, brought home, pre-called. But it was not tracked on the way.
Wowwww
All OK!!!
Beautiful dress and fabric is very pleasant
I did not like the dress .... There is no such delight as others .... Toli size I need less, or the style is not at all mine .... This dress I'm 10 years old added ....
The dress is excellent. The size of 44-l is slightly large. Height 177, waist just above-not critical. The length to the middle of the shin. it was more than a month
The dress is very beautiful and accurately sewn. My mother really liked that. I ordered XL. Very good. Thanks to store.
The dress is Burgundy beautiful, but the lining is strongly electrified.
Exquisite well-fitting dress. Particularly fast receive
The dress is very cool. I will wear with pleasure
Awesome dress! Cool! Looks very cool! The only negative-shines through. This store took another long dress. I recommend!
The dress is very beautiful. I recommend!
Super sewn, soft and beautiful
Ordered 12.11.19 on the days of sales, received 13.01.20 it's sooooo long!!!! The guilt of the store is not, sent immediately. Track served the dress liked the parameters 88/70/98 village slightly freely
The dress is good. But. It was ordered in the first numbers of December to celebrate the new year. I taught him on January 11. This is the new year. Also there was an order with delivery to the house, as a result invited to get to the Post Office. And as it turned out by tracking the track traveled it repeatedly from mail to mail.
Generally very pretty dress, unfortunately when my 165 cm growth not wyglada so nicely;) I need unless it shorten and then it will fit. Szła OK 3 weeks, no any defects
Nice dress. On the dew 44 took M, then what you need. Prada at a height of 170 cm, length "neither there nor here": above the ankle, but longer than the middle of the calf. The waist is slightly overstated. Tulle is pleasant, soft. The skirt is electrified. The composition is 100% synthetics.
The dress is very satisfied. I wear 42-44 village perfectly. Looks also like in the photo of the store. All lines are sewn neatly. The skirt is electric.
Excellent dress, sewn wonderful. On the growth of 158, ob94, ot63, og80 size XS ideally approached.
Excellent quality! Thanks to the store.
Excellent dress, pleasant to the body! For a long time i was looking for this, the size goes in size, the village is perfect)) very satisfied, i recommend the store!
Beautiful very good quality. I love a very kind salesman, i get to p. r. in three weeks. Then i upload photo, it's for my graduation.
Lovely dress. The only negative-without antistatic can not do. Yes, girls who have a height of more than 165 cm-will not reach the ankle, as in the photo. In general, "on an amateur" such a length of the dress.
beautiful dress, very good quality. look like in the photo. size s good as L size.
Lovely
The dress is good, but synthetics. It came quickly enough, about two weeks to the sverdlovsk region.
The dress is perfect! Looks just like in the photo! At its height 165 sizes 83/62/88 ideally fit the size xs. Of course, synthetics, but it looks very cheap. I advise you to buy! It came too faster than expected.
Perfect dress
This dress was amazing.