SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, as always! I love this store! At 25 cm 40 size is excellent! Thank you, I recommend!!!!!!!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
All exactly and size range including!
The size is normal. Only a little wide shoe. It seems convenient. As it will be when you wear it, let's see. Thank you.
Looks good but not comfortable
Beautiful. Thank you very much.
Great shoes. Inside the material is pleasant. Week to moscow. Wow! If anyone takes for shemale m2f or crossdress. Perfect!
very nice,am happy
Shoes came up. Very comfortable shoe. Thanks for the tracks and liners.
They are beautiful order arrived fast
Fit perfectly. No issues at all.
fast delivery & nice shoes! Thanks for good service!
Good shoes, they approached me. Heel comfortable like, tried to walk at home... Later i will add a review. Thanks to the store for the fast delivery!
Good shoes, ordered from this store a second pair (at its full-size 41 ordered 13). Beige, it seems to me, is more loose than red (although, maybe, already scattered). Very satisfied! Seller many thanks for the good goods and gifts, very nice! I recommend both the seller and the shoes.
3 weeks to tambov, track tracking. Quality leaves much to be desired for this price. The photo shows that the inner surface of the shoes resembles paper, and the base on the edges of felt white .. the heel is not one-piece, but from 2 parts, and behind you can see a rough seam. But despite this, the shoes are very comfortable. But will not last long. On the last photo, the comparison with the shoes that i bought 3 years ago at ali from another store (left) at the same price, but he no longer sells them. I was looking for such a replacement. The difference is visible.
The quality of the shoes is good, very good, but something confuses me in them. For example, the shape of the heel, they somehow protrude strongly... On the street until i went to them, at home everything is fine. They are also very wide where they should not be wide...
The shoes are so good that the mouse, ale lost it with the mouse. i took it not forwards, i took it for two roses and all bulo not. They took in the rose on the table, and the stench of the baby. the daughter wear 36-37, well and took 37, and the stench of the baby.
Shoes of excellent quality. I order 2 times. I will order more. Thank You
I really liked the shoes, i spent my whole conscious life dreaming of beige boats, but with my "skis" i could forget about these shoes, i was looking for shops, tried on, everything was too small for me, having experience erased in blood legs did not buy, these shoes looked at ali for a long time, but the shoes here to order were afraid, but in the end did not wish. Of course, they are not glued to 100% qualitatively, but this can be corrected, and i took them not everyday. i must say that the shoes are comfortable enough, the length of my foot is 27,5, one foot i have more, the other slightly smaller, in the shoe where the foot is less placed half-insole, sold in shoes, so that the leg does not fly and not hlyabala. packed well, in inflated large package :) came in perfect condition, without damage and very fast.
I have a size 39, the foot is wide, i buy 40 everyday. Read reviews, ordered 42 (11). They're great. But the store put a sticker for the heel and a half-insole in the sock. And the shoes came up perfectly. Already shoved and strolled and everything is fine. On bare nona creak, need a follower
Great!
At 42 russian size took 15, because the leg is wide. Nothing hangs, the leg is comfortable, the heel is not even felt. Shoes are great! Came to russia in 2 weeks
Love these heels. Perfect order a little larger next time.
The shoes are beautiful. With the size did not guess. Size 6 is our 37, they are great to me.
Well packed women shoes just received ,all perfect,I'm very satisfied. Thank ou so much.
Fourth pair of shoes with ali. I was worried about the size, because the previous ones were all from one store and it is already clear that on the foot of 23 cm and apparently wide i take 23,5 according to the store's table and everything is perfect. Here also risked to take 23,5 (6 like the table). Do not press. The leg does not slip, and on the bare measure and on the kapron. Lots of room for fingers and this is a plus! Heel 9 cm, high enough. The shoe is comfortable. I plan to dress for work or events. In general, i'm happy and recommend!
Super satisfied, as shown in picture, beautifully finished and sit comfortably, size 42 taken sits perfectly, have European but 41 normal, therefore size bigger taken and perfect!!
Very well !
The order to irkutsk reached about 3 weeks. My leg is very wide, problematic. Usually i buy 38, but everything measured, weighing, reading reviews, risked and ordered 40. And not lost! The shoe is comfortable. Look (in my opinion) pretty. Resume-very satisfied! Thank you store!!!
Shipment dotarła very quickly. Shoes comfortable, a little wide.
My second order and 2 pairs heels. My foot length is 2, 5 so I ordered size 45. Fits perfectly. I love it. Quality is good and very well packed in bubble bag. Delivery time 3 weeks to Estonia. I recommend the store.
Description accurate. The reviews are correct, focused on them. On the russian 38, a wide foot, the length of my foot is 24,7 cm, i ordered the size 9. the size 40 came. The width approached. Heel 8,5 cm. Slightly more. But i think the office will be fine. the parcel came quickly
It was the perfect size and was in nice condition
At 22.5-slightly large. but with an insole ok!!! I recommend shoes and shop!!!
The shoes are very cute and comfortable, but unfortunately came with a marriage, badly glued the sole on one shoe, opened a dispute and the store repaid part of the amount
Thank you very much! Excellent shoes! Perfect fit! I am very happy with this purchase!
Perfect! I love it! Very comfortable. Ļoti ērtas! Pasūtīju 10 izm., pēc lv tas ir 40. Ideāli!
Thank the store for the fast delivery and quality goods. I liked everything, the color corresponds to the photo. I took the size 9 to our 39 size. I advise this seller to everyone.
Shoes are good truth from the inside on the back a little wrinkle lining, can rub while comfortable i have three colors white, beige and red, heel steady, comfortable recommend everyone for every day in the office well
I got my shoes, it's already the third in this store, the first were too small this 40 ordered goes to 39 all well, but the color of the heel is slightly different from the shoes a little lighter was a little glue near the heel, i thought it was a scratch but it's glue, a little erased but a little visible goods good comfortable i already have 4 pairs from this store thanks
Shoes came crumpled and some kind of awkward shape, in principle you can wear. Opened the dispute by a third of the amount, the store returned them, so 5 stars. In my 41,5 russian size ideally approached 13 chinese.
Excellent shoes! At its full-size 41 (shoes are not all manufacturers of the 41st size suits me, often i take 42, if there is such) and a wide foot took the size 13 (on the sole-44): approached, nowhere tight, legs in them are convenient. For a long time i did not wear it, but i already want to order red shoes. Delivery is fast, the order made 27.04, and 06.05 it was already at the post office. Thank you very much for the quality and beautiful goods (live look better than in my photo), for the fast shipment. I'm very happy, i recommend!
Received, but 6 turns out to be small at 37, i will re-order at 7, and the quality is very good
Shoes are good comfortable, i ordered a second pair. i recommend the store.
I have a wide leg and pick up shoes, and even on the heel a big problem. At its 40 melted 11 sat down as relatives. The shoe is comfortable, stable, the leg does not hang out. Took on the way out, since heels are not my theme
Great shoes. Fast delivery. perfect kaflok comfortable shoe. The only thing that is multidimensional, on my 27.2 cm ordered size is too big for about centimeters (size) it was necessary to take 13.
the shoe is exactly like the picture but I need to order one size more I use size 40 in Spain I decided to order one size more 41 when I received my order I test it it was little bit tight next time I will go for 42 thank you. and the shoe came quickly.
am so happy
Awesome. I did not expect, but i really wanted. Thanks to those who leave feedback, they are very useful when choosing the size) at 41-41,5 took 13 (44) a little behind are free, but keep well. No less. Perfect. I will take other colors. Thanks to the store for the excellent goods.
Shoes compatible with description, nicely finished. Recommend
Shoes really liked, came quickly, thanks to the store, i recommend.