SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this clutch, it's so pretty and arrived so fast. It was here on Saturday. I'm very satisfied with my order. Excellent service, I recommend this store.
Beautiful, like in the picture. The cell phone comes in, a pickpocket and Keys perfectly.
Matches the picture. In such a difficult period, deliver the goods on time, it is not real. Thanks store
I liked it very much! And I'm black, and a friend of the color "champagne". The only, golden decoration decided to paint with nail polish, and then makes it easier for the handbag. Perhaps, and stickers
beau sac
wa wa wa absolutly perfect <3 thank you
Handbag fire, really liked. I advise you to buy definitely.
Handbags cute. Nicer than the picture, Fast delivery. Recommend supplier and goods.
Beautiful stylish clutch!
SZUPER!!!!!!!!
Lovely bag! Awesome! And here you overpay such money!)) thank you to the store, the bag came for a month of tea, everything is cool!)))
Super
Everything is super, thank you. as in the photo and in the description
The product corresponds to the description. The bag looks beautiful. One minus, the handle of the bag will cling to the hair.
Cool clutch!!! Very beautiful! Neatly Made. Thanks to the store for the reliable packaging. I recommend the seller!
Paint sticks to hands a little
Very glad to buy, neatly done, thanks to the store for a good job, I recommend it
Just a great handbag-roomy, neat, thanks to the store
All as in the photo, the wife is delighted
Super!
Everything, as in the photo. The color is very beautiful! The store packed the clutch well. Inside is an inflatable pillow, so that during sending with him nothing happened! The goods are satisfied, I recommend the seller! I put 5 stars
Handbag is beautiful, very much. Black and at the same time beautifully shines. Sequins do not fall asleep. A little deformed in the road on the side, but this is fixable. I recommend!
Thanks to the store, everything is very well packed, excellent handbag, I'm happy
Came very quickly, fully corresponds to the description. The phone will fit and some more trifles.
Beautiful handbag, loved! Recommend, delivery super fast
nice
For this money-fire. The only drawback is the sequins on the clothes remain. No smell.
29.02-11.03. Clutch really liked, odorless, well made, inside a small pocket. Sequins only crumble a little. Inside was an air cushion.
Beautiful wallet for weddings and parties. Thank You.
Very good. Quick delivery. Good for the price.
thanks
The article as specified
The clutch is beautiful, but the sequins crumble
Asked to send very quickly, the store agreed. Sent: 21.05.19. Came to g. Shakhty rostov region: 10.06.19. Came by courier. The seller is very sociable. About the parcel: the quality is just super (a little stinks, but will fade.). Inside a small pocket. There is a chain well forged. A lot of things will fit. Very, very recommend.
Nice, as described
Very cute bag. Thank you!
Not small, good for such a price
Beautiful clutch, i like it!!!
Very nice
Thank you .
Very pretty, exactly matches the photos. Very fast shipping to france
Sent sdek. Everything is packed perfectly. Clutch-super. As in the picture.
Very fast shipping. The goods are exactly as in the photo.
Good,satisfied.