SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good skirt! I'm happy! Seller is very good! Recommend!
All as in the picture the image is clear and bright, the thread does not stick out, but at the waist a little wide
Everything is super. Delivery is very fast, corresponds to the size grid and the picture completely! I recommend!
perfect
Taste the skirt
very nice, size is ok, material elastic
Perfecto
Beautiful skirt, thanks
♥️♥️♥️
On OB 98 just) The store is very responsible. I caught a coupon for 50%, sent everything I ordered. 5 points!
SUPER FAST SHIPPING
Skirt Harna yak in the photo .. the cleaning is pulling. so the problem is not enough. Zshito is kind.
Perfect and superarápido
Beautiful
Skirt excellent home delivery
Beautiful, very little was delayed and the size it was perfect.
Perfect Best k I expected
My size is 40-42. Took Xs. In the waist is tugovato. But you can wear it. I recommend the store.
At OT 70, OB 90 height 166 cm, size s came up perfectly fabric elastic nowhere pulls and does not press
Perfect! xactly as shown in pics!
I love it. Received super rápifo
Love it. Great fit
The material is beautiful, and the embroidery is durable. It is equal to the image
I ordered an S (size 36 wear) and it fits perfect, it's just like the description, i'm coming very fast. Everything OK
One size XS would fit me perfect but small also fits
Exactly as shown and very happy. Love the color and stitch work. Bought a large and true to size. Very fast delivery to Atlantic Canada.
Very nice skirt! There are no more sons. I took a size above but I think I could have taken my real size.
On my M, a little more
Equal to the photo, fine fabric, equals a European S
Perfecta!!
Just love it! My size is 6 US fits perfect. Im 94/ 74/93
nice
Beautiful i little loose from the waist not too bad tho
size s its ok
Beautiful
VERY nice! It fits perfectly. I must say the skirt is on the short side, about 3 cm under my butt (and a little see-through)
As always before time and all good quality
Cool, stretches... Suitable for russian 44-46 .... on my hip parameters 92 cm large, it is necessary or suture or ass raise
Genial
Hermosa
Perfect product, material very good quality, recommend very fast delivery. Only my mistake because zamówiłam M and musiałam remake, but I am mega satisfied. Size S for women my stature, will be perfect
Fast delivery, 3 weeks ....
Just like picture!
same as The Pic i could Take a S is a Lil bit loose But is ok i like It
Skirt pretty, a little short
ok