SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very decent wallet) many card compartments) threads do not stick out, in use month, no complaints) delivery sdec
The product description is correct, it comes as advertised. Soft to touch, medium size
I love it! looks exactly like the picture, super cute. perfect.
I order the second wallet, before that was big. Quality is good, comfortable enough. Of the minuses-large bills get in, but the compartment for small things is not enough, it is very difficult to get coins.
It was about a month by sdek. I bought it for 405 rubles. I really like) the exact description of the goods.
Very satisfied, as in photo
Sooo cool! Quality fire! Thank you
Excellent) appearance 5 +, the quality is also moisture no, up to rb 3 weeks
The purse is super. i ordered the second time to my mother and everything is fine. my mother liked. delivery 1 month.
Cool
I have only 1 of the 2 purses got and the store did not work with it.
The product is very satisfied, well packed, the store recommend
Nice wallet. The touch is pleasant.
Very good, nice to touch, the size is suitable for russian money
Delivery is fast, quality is super. Bills are not very convenient to fold, but this is a matter of habit i think the phone does not fit honor 10.
Cool
Not the first wallet i order. This time the store delivered free of charge via sdek! thank you very much!
Suede texture and soft and nicer
Delivery: 35 days to Ukraine since the order's day (2019-03-02/ in Ukraine Ukrposhta. (For a long time the status 'Despatch from the Sorting Center' was left. 2019-04-25 I asked the store what is wrong with the shipping. 2019-04-27 - status was changed on 'Attempted delivery'. The order's date was expired on 2019-05-03, so I asked the seller to extend Buyers Protection. He confirmed without problems. It wasn't needed, goods came in time, but thanks for that!). Packaging: Very Good (besides general postal packaging each item has its own transparent packaging and postal packaging / the pink model was also packed in a yellow bag with the inscription). Quality: Good (no extraneous smells, damages). The quality of the pink model is somehow better (it's bigger, better quality lining, tongue at a zipper is stitched). Generally, I'm happy with the purchase. Many thanks to the seller and wish all good shopping!
Very roomy, sewn well.
The wallet came quite quickly. the courier delivered to the door. pleasant to the touch, many departments for cards, the color corresponds to the picture.
Thank You
Ok, but not so compact.
Everything is whole, the quality is good, the material is pleasant. Arrived on time, was ordered in the name of a friend, the store contacted, specified the details of the order. When the goods arrived, a friend called, informed about the arrival, she liked the purse
Delivered by courier, thank you!
Great wallet! Cute, many pockets.
Beautiful wallet, delivery by fast courier.
The product corresponds to the description. Seller recommend to cooperation.
As in the photo. Very pleasant to the touch
It's very cute, i charm it's just like the one they show, excellent protective cover.
hermosa
A good wallet, all as in the picture)))
The purse is just class. Super... The courier brought home...
Just received! the product is very satisfied! Seller umnichka! But our delivery service, as always at "height"! the week was lying at the courier! just disgrace! the store special thanks, for the quality goods! big sales to you!