SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took a very long time. Whole.
As in the photo, super, on the Russian 42 approached S perfectly
Thanks to the store. The skirt is beautiful, well sewn
Perfect
Very fast shipping! The skirt is made of beautiful tapestry, bright colors, flowers on the skirt are made of gold threads. Gorgeous! 5 **** I will apply the photo later
I liked the skirt. Cloth is dense. Size corresponds. At 46 took M. Embroidery is beautiful. The store sent very quickly.
Cool skirt!!!! In size-corresponds. smart Very!!! store well done!!!!
so beautifull
Love all buy this store. THE skirt is beautiful! Congratulations, Shein.
Beautiful skirt! A shipping expresowa. Recommend shop!
Gorgeous and very class! I Have 68 centimeters size and it is slightly larger. Very fast delivery. The skirt is lined. Thank You store :)
Thank you!
Lovely skirt! Size XXL approached but waist 90 cm.
Received correctly, arrived in perfect condition. Good Packing. As described. Thank You Very Much by foremost.
Outstanding, beautiful, nicely done… Arrived in a week.
Beautiful skirt! There is no foreign smell and no protruding threads. I was worried that the size on my waist 86 cm would be too small, but it turned out that even a little more. I'm happy with the purchase!
Very beautiful skirt!
beautiful skirt.i recommend this sklep
excelente
Very beautiful this skirt
The skirt is gorgeous, as in the photo, corresponds to the description. Lovely skirt.
super ok !!!!
The skirt is just gorgeous!!! Do not doubt, take it, on Ross. size 48-50 came just fine, sat down like a glove, cut perfectly, but the waist should be emphasized. Belt, then the silhouette will look great, because it is still important to combine things. I recommend! Fast mandrel and delivery, store and store thank you!!!
Very nice skirt! Usually making a 40, size L is suitable.
Beautiful, fast delivery, thank you!
Super
The skirt is just gorgeous. The size corresponds to the Russian. In fact, even more beautiful than in the photo, the skirt is luxurious, Royal, for the ball.
Everything's fine. Description accurate
Excellent skirt! came quickly, the track was served! The size is the same!
Beautiful, the high quality,shipment fast. Good store
A chic skirt, suitable for everyday wear, and for a festive one, it all depends on the blouse chosen to it. Size m came up to ot 74, with an increase of 178 covers a little knee, sewing quality. Thanks to the store. I recommend
Alles super
The skirt is excellent. The fabric is dense, keeps the shape. On the parameters 75/95 came well. The height of 174 is below the knee by 10-15 cm.
Very nice quality Thank you store delivered in 4 days
The skirt is chic, as in the photo
Very beautiful skirt, size 46 came up l perfectly.
Skirt super! Very beautiful and looks great!
fast shipping as always and seems nice and correspond all description
Chic skirt. under the heel is wonderful. height 164 length to the middle of the shin. cloth is dense. zip and hook on the side. the size approached exactly.
Amazing
Delivered quickly, the good quality fabric. Very nice piece
The first time i bought the goods in this store. These are the best things i have ever received with clothingpalettes.com!!! The quality is excellent, all the seams are even, the fabric is pleasant to the body, the sizes fit perfectly. I will always buy now only in this store! I bought two pajamas, a sweater with fringe, a skirt and a smart t-shirt. All things came up perfectly, as if on me specially sewed. I highly recommend! The fabric on the skirt is similar to the brocade.
The skirt is really chic. In life, it looks much better than in the photo. Very similar to brocade. I wear 44, fit perfectly.
Just like in the picture. I measure 1,71 and the skirt comes under my knee. For narrow waist you won't be able to close it if your waist is wide. It looks very nice and elegant. The fabric is thick of good quality. No pockets.
The skirt is beautiful excellent fabric!! Good quality and super fast delivery in two weeks to mexico surprised
Perfect! Just like picture