SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product
thank you
I really liked the dress. On height 164, chest girth 104 perfectly sat XL. Even it was possible to take a smaller size.
Thank you for the fast delivery and good store product recommend and wish prosperity
Excellent dress, 44 times the village is perfect, very comfortable.
Very nice fabric. I bought the size exactly according to my size-it turned out to be great.
M on the Russian excellent (92-73-99)
Recommend. Shipping month. Dress very nice the drapes. A little wide sleeves.
Korea 66 size M fit you.
The fabric looks good and doesn't wrinkle much
Excellent dress, og105, waist 85, about 110, height 165, XL just right.
Big on OG107
Very beautiful dress
Dydis atitinka nešioju L užsisakiau XL truputį didelė, ačiū Labai, kokybė Gera.
Beautiful dress, just like in the picture. Highly recommend.
Gorgeous dresses woven lightweight and great fit. Served straight. Identical Photos
Delivery was very long more than 3.5 months, but it is most likely due to all holidays. The dress is very beautiful. The fabric is so interesting neither synthetics nor knitwear, something similar to silk with cotton. Who does not have a big chest. For 94-76-100 ordered M, in the most, will have to lose a little weight. Buy better 1 size bigger. Everything is sewn very neatly. In general, the dress is happy.
Dress norms, but have to sew a little and remove pockets
Very cool
Did the refund
Beautiful dress
The dress came. Unfortunately, I was mistaken with the size: at 48-50 the size is large. In these sizes it is 52 size. But I put 5 stars to the store for attention. The parcel was lost somewhere along the way, the seller extended the protection. Thank you.
looks just like the picture
Size 46, took L, height 163. Everything came up.
good
The dress really liked, the size L sat down as poured into 48 Russian with an increase of 170, the delivery is fast, the daughter is happy, thank you.
Beatifull dress :)
Cool dress, I'm delighted. The size was perfect. The fabric is slightly stretched, does not shine through. There are pockets, but they are not visible
Mne ochenj ponravilosj. For 48 razmer vzjala L. Zamechatelno.
This is an amazing dress for an amazing price. I feel like I should have paid 3x as much for it
nice thanks
Labai graži.
super. thanks
Like the color. The model is beautiful. Came home on time. Thank You! The SELLER was helpful attentive kind
The parcel went very long, the store had to extend the protection time. Description of the dress is accurate: the composition of the fabric is 100% polyester, but the fabric is dense well keeps the shape and does not stretch (a little like a tight crepe). Size M came up to 44 Russian. Sits on the figure well, you feel comfortable in it.
Very nice dress with good price.
I really liked the dress. I recommend. The store is very honest thanks)))
Dress XL in Russian 50-52 size (100-90-106) the village is good. The fabric is light. For a summer evening.
The dress is good, but sooo long went. On thin S itself, m is too big. Seller sociable and gift put
Fabric thin size came the one that ordered
Good product, the fabric is very pleasant, but quite bigger for me - I ordered L... next time will order M
Looks good, hides the stomach. At size 46 freely, no "tight".
I advise everyone, excellent dresses and the size is excellent
Wonderful dress. I recommend. Came very quickly
Quite liked… Like the ad
The dress fit in size, very satisfied, the size corresponds to 50 Russian. My hip parameters are 100, chest 104, waist 80. The color is beautiful, the material is pleasant to the touch, synthetics. On the tag the composition is not specified. It came in a zip bag. The goods are satisfied,. Seller recommend.
Very nice. I have 90-70-90 and size S is perfect
Hermoso
Great, it perfectly sat down both in length and in volume, photos later.
it looks like the picture. the material is soft and light. I recommend this store