SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ok
Super nice
Thank you so much for the Livering or myn package from you I. m ferry Pride or my boots or you its a Goot delivery and I, m sorry for my Besteling in a time of the Corona viris when you guys to place but it's totally Well come hear thank there for greeting JP Timmer to Zwolle Overijssel Netherlands
love it! I took 7.5 but i shouldve take 6.5, my bad.
Super boots. Comfortable. Come without marriage.
Boots are cool, but terribly smelly...
The size corresponds to the indications provided. Good value for money: price.
2 months in Odessa
Very good
Very good. I am impressed
WEIGH NOTHING!!!
Beautiful and comfortable as picture due to the store
Super. The store is excellent. When communicating suggested the size is bigger and was right. Order. I recommend.
arrived too late
Plastic but fits snugly can looking good at running
im size 38 eu, ordered size 6 here, a bit tight, so i recommend to order 1 size bigger
I love them!!
Beautiful boots. On the leg 27 cm ordered 11 size, came up perfectly. I really like it. Thank you store
At 42 size took 46. He's back to back. With a leg length of 120 cm, the height as you can see just above the knee. The material is pleasant. Well packed. Track is not tracked. The alert came. Whole. Super.
Great product... As described and soft to the touch. i am tall and they go a few inches up past the knee. Super bubble packaging so they did not get damaged during shipping. Easy to walk in. Arrived fast and on time. Recommend both the boot and the store. Thanks, seller!
Size was perfect, nice shoes!
I loved them, they're what they look like in the Fito
Many thanks, arrived in time reported very good furniture state, recommending 100% Thanks
good
Very nice. I am loved it.
Beautiful, satisfied with the product
100% recommended. Perfect!
Came exactly as in the description.
Fly away for such money!!! Super!!!
My foot size is 39, I bought 9,5. A little bit too big, and so everything is fine) thanks to the store. Delivery is quite fast-25 days.
Excellent thank you
Perfect, very pretty, thank you very much
Excellent
great for the price, I'm usually a size 8.5-9 and these are a little snug, might have been good to go up a half size
i love the heels, even with the platform it is very comfortable. very warm and they don't roll down. i'd get a size up since it's abit hard getting your foot in, and sadly customs were expensive but worth it ♡
Came a little oblique, some of the funds were repaid.
9,5 Russian size 41 came up perfectly
Perfect Size, enter easy leg, I loved very
boots were surprisingly comfortable and good quality. Seller was very kind and responded to all questions.
Love these boots! For the very low prize the quality is super. They look amazing and are actually comfortable to walk. Shipment took only two weeks to Finland. I would definitely recommend.
Ideal for putting them on in a very short and tight dress, and at this time without stockings. Super sexy!
Beautiful!! Thank you
Maravilla mia
wow, I am amazed by the speed and accuracy of the measurements. I am really satisfied with my new boots, my beloved will be happy, and I also love it, really thank you, definitely recommended to have your own high boots made to measure
Good, comfortable, the leg does not turn out, comfortable shoe. Soft. In my 39 size came up perfectly. Thank you store!
Excelente
Boots do not have a zipper, so the leg is squeezed with difficulty. People with a wide foot-hardly fit. The boot stretches a little, so it easily climbed on not the worst leg. The size grid correspond.
Everything is ok.
I'm so happy with thouse shoes... They are very nice and they came with the right size, good material and really comfortable! The communication with the saler was very good and a very good product in general! I recomended it! High quality!
very good