SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic swimsuit. How to open the boundaries, I will put a photo in a swimsuit) delivery only a week, this is a record. The store is sociable, all questions are answered immediately.
As always super! On bust 110 cm excellent
Costume ordered 17.03 reached 15.04. Product strongly corresponds to the product with photos. Recommend.
100%
Recommend!. Slap-up material, nice lace, good workmanship, fast delivery.
Cool thank you.
Beautiful, in size
Swimsuit or 100 days waiting)) swimsuit I did not receive! Mail decided not to give it to me, because. The notice was not filled in correctly. As a result, he came to Tyumen, waited for the necessary time and was sent back. Despite the fact that I wrote a claim in the post office, showed the amount of payment, etc. I will not reduce the store's assessment, all the time he answered the messages and extended the protection period of the order, while it was possible. After all the deadlines opened the dispute, because. The product was tracked I provided evidence of its sending back. I got the money back.
As description
Gorgeous swimsuit, size in size! I sat wonderfully, the most successful purchase from this site!
Great swimsuit
All according to the description. Dress beautiful, troszkę thick material, but look sensationally
Shipment dotarła pretty quickly. Goods consistent with the description. Sizes European. Recommend salesman.
Very successful purchase. Stretcher size L and such zamowilam, fit. Always I have problem with zamawiabiem clothes over the internet but here glad to zaskoczyłam. I am high (177cm), slim with large bust Cup DD/E and fits nicely in this costume R. L
ok
Super
Very well uszyty. Size good-I wear L and zamówiłam L. Recommend
Recommend good material
Size m, height 172, weight 56. Good, like
great
Cool
The product is as descriebed but I should have bought it in size L instead of M. I am 162 and 62kg. I dont like it to tight.
Nice swimsuit. Arrived very quickly. The size approached the parameters 87-70-90. No smell. Thanks to the store, I recommend!
Wonderful!! Well tailored and dressed well
Swimsuit Super! The fabric is dense, there is a lining, the seams are even, the lace is beautiful. I recommend! Height 175, weight 65-size M sat perfectly. Straps can be adjusted
Swimsuit as in the photo. Dense, does not shed. According to the description of the sizes, took a smaller size, came just right. For those who have a big chest, it will look very good, but you have to correct all the time))
great swimsuit. never had one more beautiful. many thanks to the store. i recomand
Perfectly as the picture Recommend
It's a bomb!!! Who wants to look at all 100, order.
perfect
Everything is fine
Swimsuit is quite high quality and well sits, i advise everyone
Super!!!! I did not expect, but the swimsuit is very, very beautiful, double, tight. I'm delighted. Order tracked, arrived in 2.5 weeks Also a gift
The product is better than in the picture
Amazing swimsuit.Amazing store.Real size fantastic quality and fit.I will buy again....
received very fast. thank you for the gift. i ordered size L for eu size 38/M. it fits well. my parameters: 98-76-102cm. I wear bra size 80D. size L fits perfectly. i recommend!!! the material is soft and good quality. perfect for such a price!
Perfect fit and exactly the colour on the photo! thank you for the gift. Recommend this store!
It took less than two weeks to arrive, it came with a gift! for someone 5'64 looks good size L
It's just like the picture. I loved it! Very good quality
Very beautiful Swimsuit, sits perfectly. Carrying a Gr. 36/38 (Pants) at 1,65 cm Size and GR. M fits me well :-))
i love it. just like the picture. it came in very quickly. happy. thanks for the gift store. have not yet tried it on because im still pregnant .
excellent very quickly , very gooooood
Super swimsuit! Came quickly, the quality is very good!
Swimsuit is very cool!! Ordered striped, 2hl at its 52-54 (chest 115 cm, waist 95 cm) sat perfectly, i look in it a couple of sizes smaller!! Chest open, butt closed! Fast delivery, thank you!
2.06 sent 15.06 received. Great swimsuit. I recommend
Swimsuit cool, the quality is good. Shipping super fast. The store put a gift, very nice. Swimsuit and seller advise. Will not regret