SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, but I should have ordered one size up.
It's beautiful, identical to the photo
Perfect!!!
As in the photo, only shorts are not white stripes and milky, yellowish what
Very light and pleasant to the body material, the photo thought that the suit is cotton, but it turned out to be polyester. In general, very satisfied with the purchase
Pajamas are very good, soft and comfortable. My daughter is delighted! Seller Thank you! I recommend the store and the store!
Pajamas cute) parameters 88-73-93 took M, sits perfectly. Nothing presses, comfortable. For some reason, I thought that pajamas were cotton, but no. 95 polyester, 5 spandex. I'm happy, I recommend to buy
When it came it wasn’t how I expected it feel like but it fits nice and is comfortable it looks exactly like it does in the picture
Great pajamas! Soft, pleasant to the body.
Delivery is long, otherwise, everything is cool
Reduced estimate for delivery on January 22 received on April 7. .. 75 days is a lot. Took on 615 rubles. The Slants have already raised. .. The product itself is not bad! As in the picture. 75 days. .. Ocher ......
Finally the goods came...
Excellent cotton pajamas, very nice fabric
Soft to the body, comfortable
Very nice together. Came with speed. Thank you
Super! The fabric is pleasant to the touch, corresponds to the image
Cool pajamas, synthetics, but pleasant, because of the lace on the shorts can be adjusted, the pressure will not exactly be, I wear the size S, the shirt is also loose, shortened
Cute pajamas, pleasant to the body. The size L corresponds to the size grid (48-50 Rus). I recommend the product. Did not wash, I do not know how much will live).
The suit is good, I liked
Sits very fine! Happy note size M ordered sits well.
Picture exactly the
Absolutely wonderful!
Is buenísimo
Beautiful pajamas, brought straight home
I received my item very cute thx u store love it !
Soft synthetics. I put 5 stars, because the description corresponds, no threads stick out, but how it looks on the body did not really like.
Brought the courier home. With the size guessed. Pajamas are very cool
Good pajamas, on RUS 44, M-ideally approached, freely, the fabric is bright pleasant and soft, I advise.
Synthetics, but very pretty suit, I'm happy
Delivered the courier order to the house, which is very pleased :) pajamas are very pleasant to the body and beautiful)
The costume came by courier to the house, sdek called and brought straight to the apartment, the material is pleasant to the body, let's see how to wear it
Hello, you got the product today really nice and excellent, but the price is very high. Thanks
Good
best
Cool pajamas but synthetics very sad
Very beautiful pajamas, Russian size M, ordered M, everything is fine village.
i love it perfect small Size and good fabric and its came in one week thankyou so much i m.glad
Everything is fine, despite the timing with late
Synthetic fabric is not for sleep, just go home
Niceee
Beautiful, just like the picture.
Great pajamas! Came 3 weeks after the order. Slept in it, very convenient!
Excellent!!)
If you want a loose fit add 3 sizes at least. I wear European size M. Shorts fit but little tight.
Not HB.
very good stuff
We're here to Til. 166, 86-74-93
Very pleasant to the touch. Super. Pretty quickly arrived
Item excellent
Very cool pajamas, comfortable. After washing does not roll down. Came in about 20 days