SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. Larger size glasses but still good.
Great color!
Good glasses, came in 13 days, very well packed, ordered blue and pink, came in one parcel, the store put two cases and two rags, thank you very much, satisfied with all
Amazing!!!!! Almost exactky like the $245 GM sunglasses and way better quality than the Target knockoffs
Amazing, the packaging was perfect.
Corresponds to the description. The quality of materials and workmanship is good. Transport packaging is reliable. Delivery is fast. No defects found. In use are satisfied. Communication with the store was not required. I will order more from this seller.
They are beautiful
Perfect!
I wear and rejoice.
Lovely glasses! All as in the description! No polarization! Everything is done qualitatively and neatly! look chic! Shipping to m.o. 13 days! The parcel is tracked! Excellent work! i recommend the store to everyone!!
This is my second pair only because I scratched my other ones but had them for like a year before I even considered getting a new pair lol super cute
Everything is fine
Glasses super. Nadaja to round face.
Very happy with the glasses thank you
Love them :)
Love the sunglasses
Excellent glasses, fully match the photo. Really liked. I recommend
Cool, good packaging, delivery month. Very clear mirror.
I absolutely love this glasses! These look epic and they are quite good quality. My favorite glasses right now. Thank you!
Nice
Very cool glasses.
Exactly like the picture. Such good quality and comes with soft case and cleaning cloth.
Came in 2 weeks. Everything is fine, beautiful sunglasses. Recommend
Cool
Very good quality!
I loved the glasses, just like the picture
Delivery three weeks to tyumen, quality is good + case and napkin
Thanks
Love this glasses they're perfect! A+++
Shipping 3 weeks
The glasses came as indicated. very satisfied. the store put a cloth cover for glasses and a napkin for glasses, which also appreciated. the order came in three weeks.