SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything has come, even though the delivery time has expired. the store is sociable.
Item as decribed
Thank you
Good shirts
The fabric is very good, beautiful design and perfect size, super recommend
Ok
Good material, uczycie also good, stitching simple. Shirt porządna. I have under bust 106 cm, I wear Polish size 44. Shirts XXXL are good, even with a slight zapasem. Overall appearance shirt very good
Very nice and good quality fabric.
Great shirt. The cat is embroidered neatly. I did not communicate with the store. To krasnodar the parcel reached in 25 days. I recommend to buy
I really liked the shirt, sat down well, the size of 52 ordered 4xl, in the chest sat perfectly. It was a little protruding thread, not critical. Embroidery on the pocket quality. The color is slightly different from the picture, more greenery in it. I wear a long sundress, it looks like fire.
Great shirt. Kitten is lovely.
Item as described, accurate size information, good quality.
Great shirt! Before that, they already ordered three pieces. Delivery two weeks to volgograd. Seller recommend!!!
Reallu nice!
Quality shirt. Cotton.
Good shirt, cotton tight
This is my not the first order in this store. And how fast, everything is on top. Track tracked, shipping 15 days to door. The fabric is dense, the color is beautiful, dark saturated blue, almost black. The cat is the embroidery. Accessories quality. The length of the sleeves is normal for height 167. Size c sits as it should. My parameters: og 75, ot 60. Straight cut shirt, slightly fitted. No darts. The seams are very smooth, the threads do not stick out. Villi adhere to the fabric a little, but it is a defect of the fabric. Maybe the antistatic will save. With the store communicated in the last order. Communication is happy. Seller highly recommend. The order is very satisfied.
The order was almost a month in crimea. On the volume of the chest = 94 cm and waist = 75 cm ordered the size l, well sat, not in the shape and not oversize. Sleeves to the wrist reach, not 3/4. The material is similar to cotton, allows the body to breathe. Corresponds to the photo of the store. The color is pleasant.
Blouse cool♡. The material is pleasant to the body, everything is smooth and neat, odorless and thread. The cat is a little crooked but the price of the blouse is 650 rubles. In crimea it was a month and a half. I ordered the size s at my 42. Sleeves along the length are even a bit large. Recommend ☆ ☆ ☆