SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very soft and pleasant to the body) at its 46-48 took M. It came perfectly.
Size L, the Russian 48 size Village is perfect. Height 174, below the knees. Nice jersey. A little shines through.
Everything is fine! Only a little shines through .. And so, the dress is actually universal-under everything absolutely! On the body is not felt.
Corresponds to the description. The size corresponds to the table.
Ingenious dress. I wear S/M and is perfect. I am now pregnant and will check the genially to full pregant. Recommend :)
Thank you, the dress is good, but the height of 170 cm waist is very high (straight rod chest), the low will be fine, and I will adjust some belt for this dress
Charming dress! Thank you!
perfect
Dress great
It's beautiful! I'm so pleased. Extremely fast shipping!
Lovely
Thank You, dress like, size fit.
It is fabric jersey. The size M It is as in Spain. From the waist down is quite broad, well serving for women's wide hips. The abound as bulge pockets too.
The dress is great! The fabric is soft, light and breathable. I am pregnant and it is a great dress for pregnant woman as the waist line is super high (under the breast). The fabric is a little bit see through on the upper part so be aware while taking pictures with flash! For me it is not a problem as the transparency is not really easy to be seen. In general I liked the dress and would recommend.
Dress like a T-shirt, very cool sits, pockets are made insanely comfortable, I'm very happy. thank you.
Perfect!!! Excellent store, always come back to buy. Recommend.
Everything is fine, as expected
Fast delivery, excellent light dress, corresponds to the Russian dimensional grid, I liked it.
I loved it, the fabric is very comfortable, I recommend 100%, it took how two months but it's worth waiting
Dress supper!!! Beautiful, comfortable, very pleasant to the body!!!
She loves it! Super comfortable.
Very good even Length agreed!!!
Super cute! And of cotton
Love this dress! Its perfect for summer and it fits true to size!
Nice i recommend thank you store
trop belle
All.ok.
Love it!
Very cool dress!
The dress is excellent!!! I recommend!! on the 46th size approached. It was possible to take a smaller size, but also so quite comfortable)))
The material is pleasant, a little big
Beautiful, for mexico you can order your same size. I pedi l weight 62 kg mido 1.61 and i get a little wide
Excellent dress))) size l is ideal for 48 (og 100). On the height of 169 by 2-3 cm below the knee. In tula region came exactly 20 days from the moment of order. The waist is slightly overstated, but in this case it does not look like a "baba on a teapot". In the skirt there are 2 deep pockets. The composition of the dress is in the photo. It came absolutely not crumpled, so it does not crumple))
Very nice and good quality
Excellent quality. The size approached, all as in the photo.
The dress is excellent. The fabric is thinner than i expected and does not electrify at all. For the summer is a great option. Unfortunately on my copy of the dress is not a smooth seam right on the throat, on the one hand a white strip, and on the other there is no, it immediately catches the eye. Opened a dispute, returned some money. In general i recommend the product and the store!
Rapidisimo
Good dress. Strips do not dock on the sides on the seams, but it was not important for me. The fabric contains cotton, it feels to touch
You can say that i'm happy. Fabric is polyester, but pleasant. Maybe there is a little cotton. A slightly asymmetrical white line in the waist area at the top of the dress. But not critical. Og 86 cm, from 66 cm, about 90 cm. Height 170 cm. The size approached perfectly.
Loved it! Great quality!
In size, the material is light, pleasant, yelaptic, if i get better too, it does not result. On the parameters 77-62-90 ordered xs. I am happy with the purchase, i will wear it.
Delivery is fast, the seams are even, the size matches
Arrived in a few days, the dress is nice and long, i liked it very much
Incredibly fast shipping in a week to canary islands.
LOVEEEEE IT
The dress is just like in the pictures. It is soft, the quality of the fabric is good and it is very comfortable. Best of all, it has pockets! Super fast shipping to mexico. Totally recommended.
long enough and comfortable so you don't have to put on anything else.l. very cute with a belt
very nice dress :)
Very good.
Beautiful dress, no smell, no loose threads. Soft, comfortable fabric and not transparent. It has pockets on the sides. Size s, perfect for measurements 86-68-88, weight 54 kilos. The length for height of 158 cm is below the knee to half calf.