SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Качество хорошое, но с размером промахнулась
Все отлично сшито.
Супер качество, доставка в течение 5 дней во Франции. Очень аккуратная упаковка
Отлично, с добрым утром и супер быстрой доставкой в любви с этим магазине, я буду продолжать покупать
Grazoos plonuchiai shortai. Dydis atitinka.
Удобная быстрая доставка
Гермосилисимо!
Все очень хорошо, с хорошим качеством и размерами, которую я заказал. Я продолжу покупать
Продукт прибыл очень хорошо упакован, он сделан из специальной тонкой ткани для жаркой погоды. Самое плохое в том, что доставка в мою страну занимает 2 месяца и 7 дней. Но я соглашаюсь с продукцией.
Shorts super, look like a skirt shorts
Great shorts, size is good.waist 70, hips 97 cm fit well
Cool shorts, sewing good, the fabric is light summer, the only thing that they are too big for me, it's a pity there is no smaller size. On the height of 165 and weight of 50 kg as parachutes.
I love them! The height is very well cover me perfect and super comfortable, fresh and non-transparent fabric
Came weeks 2 before st. petersburg. Quality is good, as in the photo.
Excellent shorts, came quickly, track tracked, shop tested, i recommend. At the waist 75 and hips 92 came up perfectly. On the shorts is an elastic band, so it will fit a little on the big parameters
Cool, light, breathable, smoothly stitched
Today i received my order. Fast shipping, 13 days. I guessed with the size. Nice shorts. Light and pleasant to the touch fabric. Seller recommend. Thank you.
From 86, about 104 in size. Thin hb, light, for summer
Recommend is an excellent product and fast delivery i recommend
Super store, delivery fast, shorts cool, i took xl, but it was possible and l, my parameters are 88-104, but free
i like!!! thanks
On my 66-86 (height 157, weight 46) the size s is still too big. Somehow a lot of shorts on me turned out. Apparently for large parameters is calculated. Although the store promised that s will not be great. It is necessary to wear exclusively with a tight top otherwise it is very shapeless. And in general, not bad. Stitched qualitatively, natural. Delivery is fast.
At 40-42 ordered s. Great.
Nice short and good fabric
Shorts are wonderful!!!
bonitos
Landing high. On an elastic band. This should be taken into account, since this option does not imply wearing a t-shirt or t-shirt over shorts. It is best to wear with a body or fill the top under shorts. Of course, also, there is an option to wear with a top, but it's for lovers.
Wonderful shorts! Very nice, not cheap material. They're on an elastic band! Not dense, just right. Even if you get fat, it will not be noticeable;) i am insanely happy with the order! All odorless, in a separate bag shein. Be sure to take more from this store!