SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied. Sat tight, I think a little stretch. The length of my 157 is perfect. At its 48 took L. Inside fleece, for spring and autumn is excellent. The color is very dark, the husband said, just like black. There was a gift with them, but accidentally cut it when unpacking. I recommend to buy.
Loved them!!
Excellent jeggings, not the first I order this company. Very satisfied. On the parameters 68 × 92 the size m is well suited.
Everything is super!
Good, I order the third time. Enough for half a year of constant socks. Comfortable. Green size m more than gray size m But still came up. Well stretch. Take the size, otherwise they will immediately climb the elastic bands from tension. In my OB 98-M came up perfectly
Fast shipping. Came to 48 size L.
Pants Super order 3 times, enough for half a year of continuous socks))
It's okay. I order a second time
Good, thin, early autumn or late spring, fit in size, but short, 3 cm above the ankle, my height is 164
Cool pants for the spring. Well stretch.
Everything is perfect)
The store is pleasant, sociable! The goods are well packed. Quality is excellent! Delivery is very fast. I recommend
Great with an extra size.
I order a second time, everything is fine, delivery is fast. I recommend, took for 670; the first six months after the socks became with spools, the rubber began to get out of the fabric, but nowhere rubbed, although the size s/m on me a little hanging, but for such a cost suits me. Parameters 58/86. I wear size 40-42 clothes, jeans 25 or 34-32 depending on the model, height 158, for people above 162 will be short...
Perfect. Pretty elastic and long. Recommended.
Wow wow, my second order is here! Great! Thank you store, delivery super fast, goods quality❤️❤️❤️
I ordered already a large number of times and always remain satisfied. I love that everything is pulled and very comfortable to wear. I recommend to order, thanks to the store!
These are already my third favorite pants!!! All as in the description)) and the store is super!!! 5 +
Super cool jeggings, 3 years ago ordered from this store and still wear, ordered other colors and came even better quality, the fabric became denser, but they are also comfortable!
Zamovlennya robila 23.04 came to ukraine (rivne) 10.05., and osterala 28.05 (ukrposhta dovgo vvovalvalvalryu to the point vidachi!!!). The goods are duge yakisniy, yakisno sew, material is good. She took m-ku, trishki nibi maluwati, ale for the fact that it is good to be apart then sili yakraz vpritik (myrist 165 cm, vaga 58 kg). Dovzhina 93,5 cm. Width 31 cm. And the goods are pre-war! Definitely recommend the store!
Very cool!!!! i already order the second!!! quality and color is super! in size, everything came up! thank you for the gift bracelet! i directly recommend! delivery mega fast! to the saratov region less than 2 weeks!
Everything is super! I like it!
Excellent leggings! Slim, comfortable, seams are excellent. Thank the store!
My favorite leggings, slim and perfectly fit. It was 2,5 months.
Super
I'm very happy. I'll order more
Very good product
Tight stretch leggings. Shipping took 10 days, track is fully tracked. On the volume of the hips 100 cm it is better to take the size l, it will be just right.
Everything is fine, i adore this firm, if i can find at a discount, then it's quite chic) for all 5 points
I order a second time, i like it very much