SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love, love this bag, for price it's very good, size is adequate, though looks weak, dont think its bery strong but bag is fine and accurate with pictures
Handbag super) Thank you, ordered in general for 150R with coupon
Cute handbag, I really like
The bag is excellent, small, and compact, I recommend
Class, I like
Inside was gift in the form of hair bands. Very thank you stores for it. Handbag looks like the picture, size The agrees. Inside no pockets. Small but najpotrzebniejsze things will accommodate
Fine handbag
Like in the picture. It took him a while to get here, for all the problems of the world virus, but he arrived and very well. Looking forward to opening it. Small but perfect for the must. Thanks for the shipping
For this money you can buy, there are no separate compartments in the bag
Wife happy
A small handbag, neat, corresponds to the description. The handbag was filled so as not to crumple in the way. I bought two handbags-both came in intact. In the parcel was put a gift-rubber. Thank you!
Product complies with the description. Aesthetically made. Low price. Satisfied with product :-) Fast delivery. Delicate closing at bar, therefore better wear something light and downside is fragrance.
Quite a good handbag, but the deer has already gone a little stains, but the price is not big. So everything is ok. Thank You
The order is happy with this style wanted and the dream came true
Best store!
Fast shipping. Corresponds to the description. Gift-hair elastic.
Velmi pekna, super Stav. Som peaceful Dakujem
The bag is very pretty, the delivery to st. petersburg is very fast, the store put a hair band as a gift, thank you.
I ordered for my daughter, she is 15 years old. The very thing for this age. Came quickly. Delivery, packaging and quality-without complaints. For a teenager i recommend!
Quality is very good and shipping was very fast
The bag is cool, but not enough, i thought it would be more (a little crumpled while i was driving, but it's most likely our mail is to blame, everything is always thrown.
The bag came quickly, but there are small flaws, traces of glue and an ugly joint of the seam are visible, and in tselrm all is not plozo 6
Handbag looks cheap, especially accessories. I also remembered when i delivered it. But more for such a cost and should not be expected.
Handbag came quickly. Almaty in two weeks. Thank you. As a gift, the store put the rubber. For summer the bag will go.
Excellent.
13.05.19 sent the parcel came 4.06.19 tracked Handbag is good, the quality is good. roomy. the store put an elastic band and a note)) Thank you seller. i advise.
Description corresponds. There is a small smell, but quickly disappeared. The order was collected and delivered quite quickly.
The bag is unpretentious, but my daughter immediately took it so much. Delivery for 21 days to krasnodar. tracked. I recommend.
It's been three weeks. Looks decent) for its price is very excellent.
Handbag super, small, soft, comfortable! For the summer super! No smell, locks work well! I advise very much;)