SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent handbag, fast delivery.
The order came quickly, the bag corresponds to the description generally satisfied!!!!
Bag suede, large and comfortable, as I like. Ordered in gray, the store wrote that Gray are absent, suggested to choose another. I chose burgundy. and literally the next day, home Courier planted a bag of burgundy color. thank you! Super. I will order from this seller more.
Thank you. bag class.
Everything is fine, the service of the store is magnificent, the delivery of goods by courier.
Nice bag. Color as per my expectations. Tq
I already order the third bag. Perfect and super fast shipping
Everything is as always good with this store. Super fast delivery in 4 days.
Everything is fine, the wife is happy.
VERY beautiful and so fast thank you so much!!!
Thank you.
I ordered a bag with delivery from Russia, the Belgorod region delivered in 5 days the bag is very good, deep, the lining is good, dense, the pockets are deep, the color corresponds to the description, you can make the handles as a backpack. I recommend.
Excellent bag, really liked thanks to the store
Super fast shipping. Order made 26.01 Courier called 30.01. The second bag of this store, the color is different. The difference in the brush is noticeable, smaller in size, but it does not spoil the appearance. The color is beautiful, I was afraid that it would be just blue,. The bag is as always super, the lines are even, there are no distortions. The smell this time unlike the first is not at all.
Very good store Thanking you
The bag did not come, the money was returned
Super handbag
The parcel was sent from Russia by the transport company sdek and it was 2 weeks. The Courier took her to the apartment door. The bag is beautiful, corresponds to the description of the store. But I got a bag with a marriage with a dark strip on the front (this is seen in the photo). Opened a dispute with a request to return half the price. The issue was solved quickly within a week. Part of the money was returned. Thank you.
Excellent
Super Bag. This is the second one. The first took Gray. Very convenient backpack function. Unlike the classic, if this bag is dressed with a backpack, then open the zipper and imperceptibly something to steal is almost impossible, because. In the area of lightning she is going to a bunch :)
The bag is wonderful. thank you. sorry for the late feedback. thank you for the gift.
Everything is super! Thank you!
Super speed, satisfied
The order came quickly, the purchase is happy. thanks to the store for the gift! Handkerchief is very suitable for the bag.
Nice bag, bigger that I thought.
Very beautiful and very high quality bags, i buy the fifth bag in this store. Fast delivery and always gift in the parcel (handkerchief).
I ordered a bag 26.04, i received 11.06. It was not sent by the store for a long time, but to my question answered that there is not in stock the desired color and i can choose another one. I decided to wait, i liked the color very much. Time went on, there was no shipment, but the seller answered all questions without problems. In general, i waited not for nothing. The bag is beautiful, roomy and can be worn as a backpack if necessary, it is very convenient for me. Thank you! Ps: for the speed of sending is still 5 stars, because. If the desired color was in stock immediately, the shipment would be fast
The bag is good, roomy, delivery by fast courier to the house.
Very fast shipping! Attentive store! Thanks to him also for the gift. Excellent product quality. Suede is similar to natural, beautiful color. Leather is not natural. But for this price-just a masterpiece! Gold hardware
This store as sample for others. High score. Thank you!! good quality bag. I recommend to buy!
Thank you very much! I liked the bag, everything corresponds to the description, poisoned immediately. Excellent quality, store recommend!
Thank you! Bag of excellent quality! The store, always in touch, very responsive! Everything was quickly shipped, sent and reported :) The best impressions of the service of your store. Thank you!
Very good bag! Delivery in 5 days by courier!
I liked the bag. Made qualitatively both outside and inside, came in a week. A little suede is painted, but not critical. I recommend to buy. Thank you store!
Bag volume, corresponds to the description
The order came on april 23. The post of russia passed. A Whole month has been looking for the parcel. Everything came as best as possible. Thanks to the store, the order was lost after sorting in the post office. This salesman, just fine.
Good quality and fast shipped.