SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice!
Excellent!
Delicate color, pleasant fabric (with iron friendly) .. I advise!
Exellent
Divine how it is shown in l photo
Exactly as described and super cute. The item came a lot faster than expected as well. Thank you to the store.
A good set, only smelly arrived) and so everything is fine
Very fast shipping. Seller umnichka! Size s at 178 cm 85/70/100 came up perfectly. Yes, synthetic fabric, but it does not bother me. Doesn't look cheap. I'm happy!
It's beautiful, just like in the picture, i feel like i look a little big, maybe one size less would have been better, but i'm happy and i can wear it like this
I ordered for 600r and the quality of it at 600r.
I bought on sale for 7 dollars, in principle, for this price is excellent. Synthetic fabric, pleasant to the body, but very crumpled. Strap shit, i will wear with a waist bag, the color is very beautiful, the cut goes straight very oversize, on the height of 158, the parameters 91-58-87 came all well, would be higher, shorts would look very ugly. T-shirt is perfectly worn separately, shorts are unlikely to be worn separately, but let's see, in the future i will add a review.
Size m, very overseas, i myself wear 44 r, the t-shirt itself see how huge, it came quickly, the fabric is pleasant to the body, in the summer i think there will be norms, and so nothing impressive, the shorts are cool, t-shirt so yourself
Absolutely Super Fast!
Size m on my height 179 cm og96cm ob98cm bolshevat, i will suture, in principle you can wear it, but i prefer already. the material is very pleasant to the body, some velvety, smooth. i liked it. the color matches as in the picture. the size of the table should have taken s, the table is correct. i decided to reinsurance myself)
Big crush for this set! The t-shirt and shorts together are well dressed, we can wear casual (with sneakers) and as well dressed (with small flat sandals or heels). And even separately it's very pretty! I do a size M and I took S it's perfect niquel!
I am quite amazed at how good the quality is for this! I had purchased the same two piece from a very high end brand in Color white and when I saw this same one in this color I wanted to compare the difference in quality, I will say that this two piece far surpassed my expectations, it was higher quality than the high end brand!!!! And it was far cheaper in price in compare to the high brand of the very same two piece! 5 stars!!!!
The track was tracked completely. The goods came to russia in 12 days. Packed well. The overall is excellent. The color and composition fully corresponds to the description and model. Threads do not stick out anywhere, there are no foreign odors. Of course, this is not cotton, but the material is very gentle, pleasant in a fine hem. Washed and ironed easily. On my parameters og 93 from 76 ob 103 the size m sat perfectly. Shorts are not short, the top is loose cut, you can wear differently in the kit and separately at all. I liked things very much, i advise everyone and the goods and the store!!!