SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came and liked it! More like a sweatshirt, But sewn very well. The store is sociable and positive :) Shop recommend.
Got quickly everything OK
Amazing! Jacket top, Noah and beautiful very!
Coat is very beautiful. Relatively thin
In general, I liked it, it looks like in the photo, sewn well. The only thing I expected was that it would be thicker. For the thickness that is, the word "coat" still loudly said, rather "sweatshirt". But because. In my 44 size 2XL was free, I will wear a warm sweater under the bottom, and at a temperature of about zero there will be norms. Externally looks very pretty.
Everything perfect
love it! fits very well (1.70m, 65kg, ordered a L)
Todo well, with the description
Very good quality!
very good
Very warm.
It came quickly, the size took l, came up to my 44, not obtyag just comfortable. But the quality is better i would like. For every day to carry will come down
I love this coat! It’s a little snug, I got a large and a large should fit me better. It’s super soft and comfy and perfect for the fall or spring!
Great sweatshirt. I ordered myself, i liked it so much that i ordered a second sister.
I use M but wanted the coat stay fair to my body and was the perfect, have 1,53 and 52 kg, am dying to also have other colors: P
Thank you as on the description
A jacket with a dense material, on cool evenings, took not on the way out, so the norms. Size xl fit well at 46 size. At 48 would be back to back. Delivery from the date of payment 18 days, primorsky krai.
Very nice, I recommend.
Approached, it was possible for a smaller size. Quality is good.
Was perfect, it is beautiful, recommend the store
Gorgeous! Would put 10 stars!!! It came exactly in size in russian 46-48, and the length, and shoulders, and sleeves. Thank you and for the fast delivery
Delivery to hmao 2 weeks. All as in the description. Many probably confuse the word "coat")) no, it's not a coat. The material is cotton, as indicated in the description. I focused on reviews, ordered as a summer sweatshirt. On gloomy weather) but more suitable for spring, and for autumn. My parameters are 100-95-111, the village is great. Does not press, does not hang. Just right! Sleeves are also in size. Shoulders in place. Sewn perfectly. I recommend.
Super comfortable quality
The size corresponds to the table. At 42 size took s. sits well. Pleasant and soft to the touch
Well, only the sleeves are short, i would like to be more authentic
I loved it, super good quality. Size Perfect. i recommend this salesman
I recommend very good efficiency and comfortable i'm happy, the order arrived on time.
Very nice thank you very much
Loved! Super warm sweatshirt! Size P served perfectly
I wear the size s, but i ordered a larger size, it was necessary to take two sizes more. In the shoulders closely and at the seams cracks
The coat is exactly how the photo. A bit big, but no problem, the coat is hot, good for the cold days. The store sent tracker number and I received in a month the product, the product came packed well. I recommend this seller. Thanks.
THE coat is perfect! Bought a bigger size to give no problem, very good workmanship and warm for winter! THE store is very attentive, polite and helpful. Will buy more 2 other colors. And was very fast, 14 days and is already with the order.
Everything, as in the description. Quickly delivered. All ok, for the spring will be norms
מצויין I weigh 65 Height 1.65 and it just to me Good quality מחממם very beautiful as the picture
The product is described exactly. Thickness, like a sweatshirt. Quality is good. Thank you
Cool, all in size. I advise you. Quality fire
Perfect, i ordered one more size and i advise to order two more sizes. Otherwise perfect, good material, fast shipping. The coat is great.
Great Quality. Thank You!
Not that it's a coat, more on a warm jacket looks like) well, come on) a little unlucky with the size, on the height of 160 weight 55 took m, a little too small in the sleeves, but not scary, the main thing is not to stretch hands) is short, i thought it would be more authentic, but it's also not scary, a shortened coat, It looks very good, it came quickly, i'm happy with the order, five stars deservedly)))
nice jacket size is perfect thank you
The size approached, at 44-46 took xl, delivery 1.5 months. Thank you!. Not for winter, autumn spring
Unfortunately was the Jacket one size too small. Jacket has a good Quality. For the Price Top! Have you again ordered a bigger :) Thank You!
Same as the pictures
Good quality, fast shipping. I recommend the store.
Super fast… Very good quality
A little late, but she's beautiful! Comes a little small