SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Synthetic fabric, a little smell, but the back looks beautiful. The size is small.
Cool
The dress came to 44-46. My parameters are 95-80-98, height is 177. The village is tight. Alishnaya fabric, polyester outside roughness, exhausting smooth, the density is normal, does not shine matte, without light. The straps on the back are semitrile, cut in two layers, hold well. Lock on the pope, from the waist, you can unbutton, i and so prostheses. The color is just dark burgundy, almost like in the photo. I will use it as a base, or for the evening. Quality performance, as always super! It came very quickly! Thank you.
great dress, only very hard to get in right with all the straps ;-)
A little thin the fabric, but the design is nice
Super
if you have a bum, its short in the back where the slit is
Beautiful size very well and class a little transparent but for the price...
A pretty dress that I love, sexy and glamorous. Thank you.
Adorable.
Exactly as photo. Snappy shipment. Am satisfied. Bought for my younger daughter.
It’s quite pretty and truly body con . Great quality and packaging
Personally, i really liked the dress, the quality of elastane, sits on the figure perfectly ordered l and was not mistaken, slightly loose in the armpits, the color saturated a little darker than in the photo, the order came to the volgograd region for 18 days, i advise the dress of this store.
Delivery 2 weeks, dress is good! The village is straight in shape, behind the interesting look these interlacing. At 95/70/95 ordered l. I recommend
The dress is beautiful. Color saturated. A little small in size. It was necessary to take s. Can be carried as the material stretch.
Everything is super! Fast delivery: germany reached in a week. At me height 155 cm, the size approached perfectly.