SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice dress, zamówilam size M, which always I wear. Dress troszkę for large but for the price I am very satisfied.
Delivery is fast. I really liked the dress, the fabric is pleasant and light.
Perfect! perfect! I love it, the fabric is good and the m good for 36-38
The quality is excellent. The fabric is pleasant. Perfect.
Shipping is normal. Everyone has different cities, so there is no point in writing. The dress is good, in size. Thin fabric, pleasant, 100% polyester. Put on-does not stick. The length could be slightly longer, my height is 152 cm. I liked the dress! I recommend.
It's beautiful! Made of light fabric, not transparent. Length just above the middle of the thigh. In the chest a little wide, but i will make two darts and will be excellent!
Nice stuff. Cute dress. All as in the photo. Sewn neatly.
Dress class! The material is good, you need to order a size larger than your length is excellent!
Good quality looks like the picture, fast shipping no problems with the store.
Cute creation, the fabric is pleasant., but you need to immediately check the processing of the edges-not everywhere checked and some where the threads stick out.
really cute little dress. UK 6-8, s fitted perfectly. I've ordered the blue too now! stitching good. 5.4 in height, come to mid thigh.
Nice material looks good
The platishko is cute, but the hem of the dress turned out to be crooked, it is necessary to sew. Short, south is good. At 84x70x90 m came well, the height of 161 cm.
I love the quality of the fabric and the quality of the fabric, the quality of the fabric and the quality of the fabric.
As expected, size medium is good for a normal medium, very quick expedition.
Dressed like the picture. Very nice and light. Shipping takes 1 month
The dress is cool, very satisfied that i decided to buy it. There are threads sticking out, but this is not critical, you can safely. Cut them off. Description fully corresponds to my height 156 cm length to the knee, on the figure sits freely, girls take-i advise!!!!!
Material very great wears well fell very well on me