SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent. Shein never flaw
Great Thank you
Trousers fantastic, exactly as in the picture. Perfect and stitching Cloth very cured in details. SHEIN is a really good. I had already ordered from this store. Maximum seriousness and availability. Excellent value for money. Thank You
It's beautiful i charm i come before thank you
Pants are small, it is better to take on a bigger size
My second pants, i have already it in green and I just love them! They are exactly as the pictures and They are so beautiful, so confortable ! Quick delivery (less than 2 weeks) and you can trust the store
Superrr as always. Order came to crimea for 5 days
Pants will score!!! What i wanted) the fabric is light. Size xs is perfect! With parameters ot-66, ob-98
+++thanks!!!
Super!!!! recommend!!! my height 161 cm. On the trousers there is a marking 160 cm. With a hairpin 10 cm. Perfect!!! mid heel pants
Pants bomb! On the parameters 91/68 took s, but my height is 160 so only with high heels. The fabric is not costume but it does not look bad. Long had to steam the ironing, let's see what will happen with the cloth during the socks. By the way, this is the fastest delivery with ali, if i'm not mistaken then before peter arrived in two weeks or even less
Great product, nice material even its polyester
Everything is fine
Perfect for summer! Material is very thin.
Shtanki is not bad, as in the picture. The fabric is certainly liquid, but not completely skinny does not shine through. At ot 75 cm, ob 95 cm size l came up perfectly. There are threads sticking out, but not critical. In general, the order was satisfied. The store is good, he himself extended the protection, the pants went apparently on foot from china, so to speak in their course, about a month and a half.
Everything is fine, delivered by mail for 4 weeks
All perfectly recommend the store.
Strongly electrified. But overall ok
They sat perfectly, bought a friend. The dimensional grid corresponds to the description. went almost two months in saratov. First two weeks on china (apparently on foot), then the track disappeared and a month later appeared in yekaterinburg, after went to moscow and then saratov.
The pants fabric not so good, but meets the description