SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There were problems with delivery, but everything came. Cool Ones
Super Light, summer, wasn't my size, I gave it to my mom, he liked it.
Material is perfect for to the price, arrived to Hungary in about a month. Thank you!
Awesome pants... gonna add this store to my favourites.. will always order my things from here now onwards.. Received my order within 19 days in New Zealand.. quite impressive
Went for a month, the pants are cool, they sit well, they do not shine through. Growth 168
Order placed 13 March, leggings have reached me 20 March after the whole situation. Recommend.
Coronovirus was delayed for a month at the border.
Thank you store for great dialog, and a perfect product!!! Recommended AAA+++
Very satisfied
Beautiful.
Cool pants!
I took the size L for the volume of the hips 120 cm. Delivery 3 weeks to Smolensk by courier.
Thin material, the height of 161 came up in length well. Slightly wide in the knees
lindo
Very nice leggings, took to ride in their train instead of warm sweat pants. They fully synthetic, absolutely. But it does not spoil them, but note that they do not warm, if you expect. Size XS ob94 got even a little loose, but the waist ot63 all hold, because there are elastic. For the penny of course should take.
It is exactly like the picture. A little translucent and slim But well. It is light
These leggings are just a dream! soft tight-perfect! packed in branded packages delivered Super Fast! great service!
Pants are too big!
Love it, looks great. Thks
look great. arrived quickly
Girls, I wear S, but after reading reviews, I ordered Xs. And not lost. My height is 170-short. But I knew it, it suits me. With clogs on the heel is very even norm! Emphasizes the ass. For 447 rubles is very good! Delivery month to Tver region. Pleasant Shopping!)
Size very well
Very cute, good fabric, love
Excellent leggings. Correspond to the description. I recommend the store.
Very beautiful and stretch!
Foremost ok as always. Greetings
The order was a month and a half. On my parameters-waist 76, hips 103 took l. a little loose, but in general good. Not leggings-do not tighten the leg. I liked it. At a height of 165 cm, the length is good. Synthetic fabric, stretches, not very dense, but not thin. At its price is normal. No smell. The seams are even, the cell is symmetrical. Thank you to the store.
Pants are excellent, stretch a little, sat perfectly, thanks to the store!!
Tnin psnts-leggings. The pants are not tight and I like it. Length also just in time. Hips 102 cm,height 158 cm. I'm happy with the purchase. Thank you!
..
came super fast ! and super pretty
Good but a little transparent
Great product! Material is so nice, its thin but not transparent! Good too for warm days :)
items are good quality and high waist as advertised. love them both
1.59garums72 kg okey
Nice legging, very fast delivery
Very happy with the my order, size s is perfect
Nice legging, fast delivery. Size (s) is a little bit big but wearable. Thanks
Flatly one of my best shopping experience. Fast shipping by registered mail approx 2 weeks to UK. good quality, cool flexible and thin material but not translucent. Recommend
Pants are good in size fit
best
Sensational pants, with the increase in 178 it Length 3/4 but recommend
Excellent pants, all in size. Waist 74, hips 94, well sits, took hs, very satisfied, shine through the light, but on the body there is no underwear can not be seen. take girls, order more, only white
Perfect! Same as the picture, and not sheer at all! Very classy! Delivery in 1 week to Québec!!!
super fast delivery and very good quality :-) Thank you Shain
parfait
The fabric is spandex, the cut is very good, the finish is also identical to the photo. It came within the estimated limit, thank you very much!
Canon