SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous dress for such good price! went for an XL as I am 40 EU size. But I would advise to go for your EU size as this store is clearly taking into consideration EU size. If you are an L in EU go for an L if you are M go for M no need to go for a bigger size besides the dress is of good fabric & stretch. I say yes to the dress recommend the shop & seller. Item delivered in record time. Thank you
Dress good
A good dress for an affordable price, the parameters 90-79-104 size (L) sat perfectly.
I like it very much
Great dress! Shipping 10 days!
Beautiful, I'm very glad. Measurement corresponds perfectly and the sleeves are embroidered
The dress is good, the description and size matches, there are a little protruding threads on the hepuree, but it's not a problem to cut them off. sent very quickly.
I didn't get my order and the store give me back the money
Beautiful, for me a little long, but that has easy solution. I recommend it
The dress came in good condition, odorless and thread. Village as poured. It looks very beautiful.
Beautiful dress. Looks great on the figure) took the size L. Russian-44
Like the picture is perfect♥️♥️
The dress is good. I recommend
Fabric-thin jersey, but looks good. The order came in 20 days. Delivered by courier straight home. Size corresponds. I will wear exactly ..
The dress is beautiful, though it is thin, the size matches
As picture
Chic dress
I liked the dress, in Rus. 46 came perfectly!!! Sleeves-otpad!!! Though it is long, I will knee-deep. It came quickly, less than a month in the Stavropol territory.
Good
i lovd it i wear Au 12and xl very cofortable it's amazing woooow and delivery very fast i can't put my pic but i will push u to buy it store recomonded and dress very niiiiice
Dress bomb! Fabric tight jersey. Sleeves look nice. My belt supplemented the image. Height 163 dress length below the knee cm by 10
Beautiful dress. Stitched perfectly.
The dress is very pleasant. Knitwear, sleeves look very rich. Size in size
Very beautiful dress, take your size
Excellent
Super platje!!!! For OG-98 cm L razmer. Lezit svobodno, ne obtiagivaet, no I so and xotela. Whosoever xocet v obtiazku-Berite mensij razmer. For Rost 167 cm-nize Kolena. Dostavka Super bystraja
the dress is absolutely gorgeous, unfortunately, I bought it a little too big.
Cute dress.. Thank you
The track was fully tracked, it came to 20 days, the dress was pleasant, the material is tight jersey, stretches. on the parameters 100*84*104 cm. ordered xl. the village is free, especially in the hips, there are two more sizes enough. at a height of 161 cm just below the middle of the calf. i recommend, i will add the photo.
The goods received quickly. The product corresponds to the description. The store is sociable. I recommend to buy.
Super Qualite
Diemžēl par lielu. Būs jānogriež īsāka, un sāni jāiešuj. Bet kleita skaista by 10 eur. Paldies.
perfect, the fabric is strech and comfortable. It came in a month.
Delivery month, track tracked. fabric jersey stretches. size xl, chest 107 cm, waist 88 cm, hips 116 cm-tight, but not critical, movement does not hamper. I like it.
The size approached perfectly. Took s carry 42-44r
Wonderful exactly as in the picture
The dress is very beautiful, stitched qualitatively, the fabric is thin jersey. At og 94, ob 96 size m came up perfectly. The dress will look very good on slender girls.
The dress is normal, only it was necessary to take a smaller size, it stretches well. and so on the hips stick out small "ears".
Cute dress, fabric-thin jersey, but it will need to be sewn, because. Sits not on the figure ((
very nice dress ,I'll upload a pic when I wear it
The dress was not put in the easter with the rest of the shopping. But the store was very sensitive to me. From the beginning offered to return the money, but i wanted a dress and i refused to return the money. Since there was a sale at this time the seller did not immediately send the easter. But we were in touch all the time and i was reassured that everything will be sent. When the seller sent the goods off the track, though it was not tracked. But after three weeks the dress finally came to me. And i wanted him for nothing. It looks the same as in the photo. the quality is good, the composition is cotton 25% and it is felt. The fabric itself is in a fine hem. Embroidery on the sleeves is neat. Threads do not stick out anywhere. The smell of a new thing. My height is 168 and my dress is in the middle of caviar. On my 44th size m sat well, not very tight and not free. This seller i order neither for the first time. The truth from their official website i prefer to order. There the parcel from china goes 5 days by courier to the house. Shop definitely recommend!
Very satisfied. Chic dress. As in the picture. The material is good. Fast shipping.
Very beautiful!
Chic dress and by razieone
fit perfectly. i ordered a size M but the store sent XS and it fits correctly.