SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tiesiog nuostabus pardavėjas. Ir Įpakavimas gražus, ir apie pristatymą vis primena, ir suknelė nuostabi. Perku antrą kartą tą pačią, ant tiek patiko. Tik nauja 10cm ilgesnė, gal senoji susitraukė po skalbimo,nes medvilnė Iš esmės esu labai patenkinta.
Second purchase. I love that dress.
Great dress.
Cool, at 90-77-99 excellent, not tight, I would say another minus a couple of centimeters and will hang. Definitely fit the sizes larger!
I loved it, just like despair
HB. On height 173-covers the knees. Long.
Very satisfied with the purchase, the threads do not stick out, odorless. A little long for my height, but not critical. With the store did not communicate, the track was tracked.
Cool dress!
Good HB dress
Maravilloso
It is beautiful and very good furniture material. Wine very fast. I Am very happy with the product and the speed. Advise it.
Dress is perfect, very fast shipping to CHILE, happy with purchase.
The dress is beautiful. And I get here super fast.
I liked the dress, the only thing with the size was a little missed. At 42-44 it was possible to take s
The article is the same as the picture, I asked for one size more and I didn't go wrong, the fabric fits perfect to the body, it is long below the knee, it is not translucent, thanks to the store
Very nice dress
Fantastic
The material is excellent, the girls who have Tipo on synthetics neice recommend me super!!!
Good quality and very reasonable!
Fit me well!
Super recommended week and three days
Beautiful, quality fabric
Very nice material and shape, nice for summer fit on the body, I will buy again from this store
good quality, thick material. the size fit well
Delivery to st. petersburg was 11 days, super fast delivery. Track number is tracked completely to the addressee. On parameters 88-72-101 and height 174 cm size m is ideal. Very super dress. In the heat of 25-30 degrees it will be exactly hot. But in cooler weather it will be super. I wear it unpretentious. The length to the knee to my height.
Good quality, dense enough, does not shine through
Thank You
There are t-shirts, and this is a t-shirt dress, it is worth noting fast delivery. I did not wear it yet, but i may not go to work in it.
Perfect, very good quality
Dress is prześliczna, great fitted.
Delivery took a month. The dress was packed in a branded package. Size m ordered for parameters 86-70-96-the village is excellent. The material is similar to cotton, like knitwear. Well lays down on the figure, especially if the figure is perfect). The model is very cool, very like. The length is 164 below the knee, but i even like it more. I recommend to buy. Thank you store!
I must admit when I saw the material I was not impressed cuz I thought it looked like t-shirt material but it is thick and form fitting and really a great dress. Love the cut on sleeves.
The dress is wonderful. The village is ideal, does not press anywhere, does not press and does not stretch too much. Even the absence of a cut is not felt at all. Very comfortable. Length below the knee. Autumn recommend to buy)
Beautiful dress, simple and comfortable. I chose an M. She is a little loose in the belly. My parameter: 92-63-93
Super dress! Delivery 2 weeks.
Delivery to sochi month, i liked the dress, the fabric is tight jersey, beautifully sits on the figure, 44 size and height 170 ordered m, the village is excellent
good store, my wife loves her gift
I really like it. The dress is very comfortable, the material is elastic and enough thick.
Good dress! Nice comfy fabric. Stretchy and fits well. I’m think and it fits well. Fast shipping
The dress is beautiful, the style is simple, made of knitwear. I recommend.
The dress is super, the quality is good, the material is decent. On my 89-65-90 took xs, the village is perfect.
Always satisfied with prodak of SHEIN ..!!!!!!!!! I 've shopping in the shop next door but for size XS is not timely make me ..!! Only SHEIN were always well in all products ..!! I recommend ..!!
The product corresponds to the description, only the composition differs from the declared cotton there is only spandex and cato. Delivery about 25 days to kuzbass.
Dress Cudowna! Beautifully adheres to the body and at this very convenient and comfortable. I wear S/M and M is perfect. Solid, not translucent material.
Thank you very much for the fast delivery to bulgaria. The order came for 2 weeks in sofia. At my height 164 cm. and weight 68 kg, ordered the size l. quality is excellent, the material is elastic and the density is good. I recommend to everyone.
The dress is really beautiful, of a good quality and corresponds to the description. Thanks a lot!
Excellent dress, was surprised by the quality. Size m sat perfectly, i wear xs-s. Height 167, slightly longer than on the model
Best quality
Good quality quick shipping. Package arrived in 2weeks to Poland
Great dress. Very satisfied. Size fits. Cloth cotton 95%! Thank you very much!