SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent summer pants, but did not guess with the size (waist 93/hips 103) are great, gave to my mother, reordered L.
The product was delivered quickly, corresponds to the description, the material is thin, but does not shine through, tick, took on the Russian 46, "M", O. b-97, Oh. t-76, height 157, for summer and warm spring will be good, long, but it is fixable, with the store did not communicate, the goods after the order was sent very quickly, thank you all for fulfilling my order. I recommend the product and this seller. thank you!!!
All very well, good material and very good finishes. I asked for size xs for confusion and it obviously fits small. I'm 156 and weight 56 kilos. I usually use s.
On OB 110. ideal
Very good product, recommend, wear M and fit m.
They're fine. I wish they were more solid. But it'll be fine by summer. I asked for L.. I do well but I have to adjust it from the waist.
Fantastic
Very nice and especially very comfortable, I measure 1,60 and weight 70k I ordered L and it looks great high waist and exact long, the only catch for putting one on it is that it is too thin
Same size ordered as I in the Netherlands have. Fits well. Even slightly in my waist. Beautiful stitching seam at the front. Only downside… He smoke very chemically. But that is a Times wash. Very satisfied so.
Super fast delivery half week only sat called a hole in
These fit great! I ordered a large but typically wear a 6 or medium.
I loved them, they have very nice calce and I was surprised how quickly they arrived, thanks to the store. The size is a little bigger I am M but the size S was perfect for me.
beautify
Very happy اوصي fast shipping
Good Pants. On growth 172 just
Fast shipping as Shein's accustomed. Pants s really nice
very nice.. little longer than size but no issue
The delivery was so quick. I ordered at the 5th and it arrived the 10th. Thank you :-)
Second purchase just love them :)
Love the pants & the shipping was so fast . I ordered xs size and the size was perfect . Love it
I love it ❤
Beautifull pants size is perfect
super
Fine flared trousers, the fabric is not very thick and shining though somewhat by. Highwaisted and at 1.75m long enough.
Magnifique
Very nice pants take its usual size!
Very fast delivery, nice pants for a nice bargain price
A little long size l
The pants really give a beautiful look, thin and slender legs! I really like
Very nice just snug material doesn’t have much stretch but very niceee
I am very satisfied with this beautiful stretch pants! The package arrived in 9 days! Bravo and 5 stars
Fabric ultra-thin transparent elastic but like in the picture
Very well made. No buckles, buttons or zippers. Way to long for me I'll have to get them tailored. Shipping was about a month a little less. But overall a nice pair of women's "slacks". I'm 5'1 and about 115 lbs I ordered a medium. It fit around the waist just to long.
Very nice, comfortable and fit nicely. Pants are too long, though. I am 5'' 6'.
hermoso
At ot 80 ob 100 ordered m village well, as in the photo, only very long. Photo store.
Pants are very similar to tights with arrows
Amazing quality, it came fast and u can’t see through, take a size smaller
As in the picture
Beautiful, excellent quality fabric
Good synthetic pants. I wear the size m, took a smaller size s, because when you wear it they will still stretch. The waist is high, covers the stomach and even at 1,2 cm pulls it. On my height of 156 cm pants will have to shorten. Purchase satisfied.
pants were too big but store resolved the issue for me. Thank you!