SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super fast shipping, arrived in canada 9 days after order! material just soso, but ok for price. thank u Shein!
On the parameters og 92, OT 62, OB 92 of the order the size L, was large. Usually I wear M, it was necessary to take it. Fabric in a hem, pleasant to the body, cotton + a little synthetics. The product itself is well sewn, it was packed in a proprietary zip package. In life it looks better than it turned out in my photo :)
Fast delivery. Very good product. Very satisfied, thank you and I recommend the store
In this store there were no failures with purchases. Excellent thing, fully corresponds to the description. On its parameters chest 90, waist 74 ordered the size L, but it was possible and m to take it was more tight. All seams are processed, the fabric is pleasant to the body, without odors, not too thin, for the spring is an excellent thing. In general, I'm happy, I'll wear it. Came to Vladivostok for a month. Packed in package.
I did not expect, but the jacket is very good, the fabric is cool, and the style is super, for not very skinny girls, like me, super, thin!!!
good
beautiful sweater
1.1.2020 24.02.2020 Good !
I wait to much until arrived but it worth.
The jacket is cool, but the delivery was sooo long (
Very nice.
Delivery 4 days to Berlin, the first time so fast thing I get!! The jacket is chic, I'm delighted
I loved it :)
Very nice shirt
Absolutely stunning
Very cool jacket! Excellent fabric, sits comfortably))
Good product
It looks very pretty, it has to be noted that the folded part goes up slowly with the movement and leaves in view of sewing, he's wearing a little silicone strip, but it was something I was already expecting. Otherwise happy, the store can be trusted
lovely great for petite girls. runs a little small than usual size. fabric is thick and well styled and made. great top to have. fast shipping too. Wonderful
Same as in Picture!!! its great
Excellent blouse, but you need to take a larger size, in my Russian 44 took L, and did not lose
Super! One of the best things I ordered!!!
Very interesting model, at 84-64 villages as it should. Recommend to buy
I was satisfied with my purchase
The seams are even, the size perfectly fit on the OG 96 cm, from 80 cm.
Never disappointed with this brand.Placed an order for the second time,,and it arrived in ONE WEEK !Super!!!
In size, came very quickly, the fabric in the hem
And perfect.
Perfecto
Alles super
Size L fits perfect on 95-75, great fabric
Beautiful recomendadísimo
Beautiful
The size of Xs on the parameters of 84/64 sits a tunic in a tunic, who has a breast of 1 size will be more comfortable, I with 2 straight in tension
The S size = 32/34. Expected more than a month
Linda
As always a pleasure to buy there comes everything fast clear the doubts and sent me a little gift
xs very small, i wear xs but it.is too small
Thank you Seller. Very beautiful
Like the picture. Thank you
Very nice equal to what it looks like in the pictures
Beautiful blouse. Is not prześwitująca. Length sleeveless perfect suitable for high girl. Ślicznie the presents :)
nice and fast shipping, thanks!
Great item, thanks!
I loved it! Thank you salesman, I'm happy
Cudo!
The fabric is gross. Product quite cute.
product is nice, soft and stretch to fit the body.
The very nice fabric. Fits the body
I love it, will post photo later. thanks store