SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool, soft, silicone soles Drops to not slip. Malomerit, but the inside of the sneakers will quickly fade, I already had similar ones, besides they are very soft. Legs are very comfortable. Package went long
Beautiful school children like
As not the picture, correspond to the description. Soft, comfortable, warm. Their feet do not sweat. Slightly crooked and the lining climbs, but it's trifles. On the size 37.5 ru (or 38.5/39 EUR) came 8.5. Not the last photo they turned on the wrong side. Recommend product
All as in the description
Warm and comfortable sneakers for the second time I order and everything is fine.
Slippers are soft and very cool. Come quickly. Thank you store! I'll order more.
Long shipping (more than two months), but the slippers are excellent!
Soft slippers with elastic bands on the sole. 23,5 cm sat perfectly
I bought this model last winter, I am very happy, I recommend this very good store
Perfect, thank you. I ordered slippers twice. They are big, so I’d advise to take a size smaller than what you normally take (if in Canada).
Thank you
Soft and comfortable, shoe size 35-36 took size 6.
This is my second time ordering cause I LOVE them!
Super
So cute and comfy!
Slippers came to the post office for 20 days. Shipping is super. Everything is perfectly stitched without the smell of chemistry. Small size for 1,5 size
Lovely
Sneakers came relatively quickly. The quality is good, the goods are satisfied.
I ordered 4.04, it came 13.05
Women's slippers
They're exactly how I thought they'd be!! Perfect size, super soft, and the bottoms have grippy bits! I love them!!!!!
All cool
fast shipping thanks
I love these cats! I order 3 times))) i waited for them a discount. Bought for 321 rubles.
nickel
Sneakers are excellent, soft, daughters and cat liked. No smell. Quality standards. Malomerki, for size more take
She took for her daughter-she is happy) went, though for a long time-more than a month. It's good that the size took with a margin-and now do not fall off and the next year will fit, and then the winter is over while they arrived))) Usually wears shoes 33-34, sneakers took 35-sit on the leg norms, do not fall off)
Fit for 38 size
ok
great ones, ordered 2 time several of them, store very good, recommend
Slippers are cool, very soft... thanks)
I love them! No demolition! I order already dvazhly
Fully corresponds to the description. Tracked, very fast shipping
Slippers super. I order not the first time
very cute, light sleepers, they more to walk in your bedroom only, since they don't have a hard bottom.
Excellent
Thank you for the excellent service, excellent product, i recommend 100% to everyone.
I order the second time. 6 by 36 size is perfect, become a little loose in the process of socks. Quality is good, easy to wash in the typewriter. Very fast delivery taking into account that fell on new year's holidays. Thank you store!
My friend is very satisfied with this bithday gift! :D
Very good tapuli. Happy. Sewn qualitatively, there is no smell especially. Quickly delivered to the moscow region.
Atp
Excellent to peter 2 weeks!
Soft comfortable
Love it!
warm and beautiful
Zapatil are just as in the description. They have arrived on the date announced by the store and very well wrapped.
Great! Soft, very pleasant, i hope my paw will fit! Less than a month, nice!
Goods super arrivee très screw
Just super!!! Quality 5 + and soft such
Slippers are beautiful, soft. At 36 size came 6. even a little loose.