SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Many thanks to the store for the good shoes.
I congratulate you on your efficient service
Super nice and comfy, love the colour ! Took a month and a couple of days to get to Algeria
so lovely, but I was given the wrong size, that's the only problem
It is necessary to order two sizes larger.
I take the second time for the winter, very satisfied, dense sole, nice fur inside, strong lacing. I highly recommend! For foot size 23 cm took Size 5 (our 36)
Very good shoes! I recommend!
Very beautiful as the description completely but it has been delayed almost 2 months or more
Good shoes, everything is super, the store helps with any problem
parfait
Artificial, very hard, on top hurt feet if lace up normally, came in Weeks 3
Everything is super, I order not the first time and not the first year!
Me encantan
Get the shoes. They Are great! For this price it is a decent choice. Size 6 on my 37 fit perfect not big and butt. Laces strong, well live better than the picture! Seller Thank you come down quickly.
Very cool! Definitely advise This store! Bomb!
Came well packed. Inside is artificial fur, very warm. On a small plus very warm. Rubber outsole, should not slip. Noses are tough, should become softer. No thread, no smell. Very well sit on the leg. Ordered for size 37. They sat perfectly. Dimensional mesh is excellent Dissatisfied only by the store, ordered shoes more expensive than others by 10% (110-130r), because of the comment on fast delivery in 10 days. I have a remote region (Far East), but... The seller sent the goods only for 4!!! The day, the track number of the parcel loops at customs for 2 weeks. I did not expect an ambulance. But somehow the parcel came in 27 days. Unhappy, you can order cheaper.
It's okay.
Wife really liked
It was about a month before Moscow. I usually buy shoes in Russia 38,5/39 size. Ordered 40, sat well with a warm toe (or two thin. With thick woolen already need to order 41 size) the shape of the shoes is good, without creases and defects (inside the shoe were air pillows). Seams in general norms, for such a price so generally excellent. Inside artificial fur, I think to-10 (-15) degrees quite comfortable
Shoe magnificence measurement 6,5 39 I wear 3 7 I took a Tiger more than two standard and shoes now excellent measurement
i got size wrong, but im still happy thank you
I paid for the order on may 10, i took it in the mail on june 5. Normal shoes, but only for spring and autumn-winter they can freeze. Took for 1208 rubles. 53 kopecks.
Shoes of excellent quality, packed perfectly, without defects, the store's size ruler corresponds to the specified in the description, the daughter size of the EU-38, took the ES-6 (EU-38), everything came one in one, even there is a stock of 1 cm, in general everything is super, i advise the seller, responsible and sociable, i estimate the order by 5 *.
Whole beautiful shoes for this price! The shoes are good and securely packaged. I recommend this store to.
Very nice
The second time we order from this store. Everything suits
Delivery is very fast. Thank you very much. the daughter orders the second time. everything is super. Still put a gift. very nice. Thanks again.
Good quality for the price
Excellent my size
5.5 on russian 37 excellent
Shoes super. Come quickly
!!!!!!!!!
Description corresponds, delivery quickly, track tracked. Very soft and comfortable inside, outside look sympathetic. No smell. But: alas came very big. Written 36, but this is our 37-37.5, which is amazing. Ordered on a dimensional grid and did not hit (here even the insole will not help us. But if you guess with the size, the bots will score!!!
Class!!! Thank you .. my wife really liked .....
Exalted יפיפות Thank you measure good. Thank you Cech store
It's amazing
Thank you! Perfect!!!
Perfect will order again!!
A little big, but not scary. So everything is good for such a price
What i want to say, the first order was not the same, instead of shoes sent a men's belt, but the store in the shortest possible time sent shoes, mega fast delivery, the quality is very good, i recommend! The seller is just super, i rarely do. .. Good luck to the store and the seller!!!!!!
The delivery is medium, the shoes were in the air bag. Track tracked. Took for 1300 with something, i think it's expensive. Quality is average, black and white laces i want to replace, i do not know where i looked when choosing. Pleased that they do not slip on the snow. At the foot of 23,5 took the size of 5,5. Even there is room for the insole.
Boots came in a month, comfortable, beautiful, insulated. I wear 39,5 size, and took 41. the size approached perfectly.
They arrived well and the look is as shown. They're for gift, so i can't prove them to myself. I hope they don't hurt. I recommend the store.
very good! good store. It is the second time that I order from this seller. Thank you!!
they look exactly like the picture and they are very comfy
Awesome! Love it. The quality of the winter boots is excellent. It keeps my feet really warm.
Use N°35 ordered the number 6, was a little off, but to use, is good press. Recommend, material very good, arrived in perfect condition and early.
Product arrived with a month, well packed and in perfect condition. Well antencioso Recomendadissimo.
Good shoes, fast delivery. I recommend!
store very very serious.I order twice same stuf but second one newer come and seller back my money vithout eny problem.5 STARS FOR GOOD COOPERATION. I will order agan from you THANK YOU