SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always super!!! I take the second time.
Fast delivery
Pants are excellent, warm. The length also came up. Seller thanks
I ordered the size L on the Russian 44 came well. But pantyhose will not fit, if you are going to poddevat pantyhose it is better to take a larger size. The length of the height of 164 is excellent, if above, then there will be bare ankles
Size XL. Pants are good, but the size turned out to be great in the belt.
Thank you very much, your goods received, very quickly reached the parcel, everything is cool
Great trousers.
I order the second. There are protruding threads, but it's not scary, the main thing is that the length is below the ankle.
Thank you, approached, prpvda on the belt elastic weakly holds
Thank you very much! Glad madly
Well, in principle, on a three-piece pants. Of the pros-they are really warm. On the size c took m, in the pope normally, in the legs too, the length (with an increase of 165) above the ankle, but the belt... Great god-free. There was a lot of threads on the front side, trimmed, fixed. Well, they look cheap, to be honest.
Very cool pants, go in size, densely and in the skirt sat on the figure, the length is what you need to grow 171. Quality look like jeans and sooo warm, by themselves very strong and dense. And the pockets would fit just above. Purchase is happy, the parcel came quickly, now you can walk without pantyhose!
Fast enough delivery, 3 weeks to volgograd. Quality is good, warm. Size corresponds, but chen wide in the belt
The trousers are awesome, sent immediately, came very quickly, the fabric is smooth, the blue color is saturated, the sock is comfortable, one, but... They are sewn smoothly, so on the pope a little pulled down, but it's not critical! Seller highly recommend, the product too! 5 + + + +
Over the top fast delivery, everything corresponds to the ordered, looks good, i recommend to buy unequivocally, received for a couple of weeks, the only thing that black malomerit take on the size more, i all fit all like thank you
Dense, at the waist 64, hips 88 there is a stock in the waist. Height 160 should be bent.
Exactly like in the photo
Everything is fine, the size on the hips 98 size came up. Thank you!
Quickly came to voronezh for two weeks, really liked the pants, stretch well, warm, on their ob-102, ot-80, ordered xl, all just, but if they stretch, will be free
Pants are good. At a height of 164 below the ankle, at 40 the size approached the size s.
Very good quality and sewing. i bought also blue. no comments, everything is perfect. as in the photo. thank you to the store.