SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отлично.
Очень хорошие шортики. Джинс стрейчевый, ткань мягкая, сшито аккуратно, ровно. Посадка высокая. Хорошо сели на размер 46. Заказывала blue+30
perfect!
Top quality super store
Shorts super! A wide belt will tighten your tummy) very comfortable, you do not want to shoot) about 92 cm
Shorts fire! I recommend everyone, 50 size 32 is perfect! The store is super, the quality is excellent! All sellers would work as well as this one!
Cool shorts) and came quickly to st. petersburg
In size, not tracked, the quality is good.
Color, size matched. Delivery is fast. Everything is fine. Seller recommend.
Shorts liked. At 44 they ordered 28 size. Turned out tight
As in the photo
Good shorts
165 65
Stretch shorts. At ot 87, ob 104, leg circumference (where shorts end) 57-tight well))) but do not pull.
It came quickly. Quality is excellent! The material is stretch, so it was possible and smaller by size. But i'm good. Thank you store!!!
Shorts just super, the quality is excellent, all in size, delivery mega fast. I recommend!
Good shorts. Last year i ordered light and was completely delighted with them. This time i decided to take a darker color and somewhat disappointed. The lighter jeans are denser and the same size sits more freely. And so the model and the quality of tailoring is excellent.
Very good shorts. The wife is just delighted. Stretch. I advise you to buy!
Excellent shorts, stretch well. On ob 105 31 size even bolshevat, it was necessary to take 30.
Delivery 20 days to rostov on don. The quality of the product is excellent, the product and the store recommend.