SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Moccasins are just super. Thank you to the store is huge. We approached exactly the same. Absolutely odorless!!!
D
Beautiful slap. In my 39 size, took 40 size. They turned out to be on a wide leg, my bones are very comfortable. Through the mesh, the legs breathe. Super slap.
Great.
Excellent slippers-soft, comfortable. Size match
very comfortable shoes
Slippers liked, the length of the foot is 25 cm. Size 40 went well.
Good
Great.
Came quickly probably somewhere weeks for 2 slippers made well very soft. It is important to take about the size grid it from the store is super accurate. I took 10 a little too big on my leg 25,5, but this is not fundamentally a smaller size would be ideally. I recommend to buy
Very fast delivery
Very wonderful and I hope to be in the black color of it
The goods came pretty quickly. The size approached. Very light, comfortable. There was a smell, but quickly disappeared.
Nice slippers. Very satisfied, store thank you
They are super comfortable perfect for summer :)
Very beautiful and light, comfortable, thank you very much.
Sneakers are cool, but with the size both times did not guess ((at 37 russian it is necessary to take 39
This is comfortable shoes for summer. Good quality. i order from this store not the first time, always excellent service. Thank you.
Mom really liked!
Ok, happy
Slippers are cool, soft, light, comfortable. Slightly interfere with the backs, but they are not high. Delivery is fast, 2 weeks. We were. The goods were satisfied. The store is attentive, on the recommendation of the seller at 36 size took 37, and was not mistaken. I recommend.
Slippers came early, soft, comfortable. At the foot of 25.5, the foot is wide with a bone took 9.5-just. Thanks to the store for the goods. Packaging quality or anything has not been damaged.
Cool sneakers
Sneakers came in 3 weeks. According to the description. Light, comfortable. I'll see how they will be worn. On my foot length 25.5 cm could take a smaller size. Rose because the leg is very wide 13 cm. But the width is good. I may order one more, but less. Although these can be safely worn.
Delivery is very fast, quality is super! Thank you!
Flip-flops are very light, comfortable, j just gorgeous! At 39 size ordered the 40th, came up perfectly! Thank you very much! With respect, Valentine
Welcome the product is as good as the picture thank you
I order a second pair. thanks, everything is fine
Everything is super, except that one spanker is bigger than the other. well, at least sometimes you look what you lie down.
The parcel came with fast, for 2 weeks, mourned delivery. slippers were packed in a simple postal envelope, but with an inner blow pad in each slipper, so they did not crumple. light, soft sole. 9 for the length of 25 is normal, the heel does not hang. it's almost gone. thank you to the store.
Strongly malomerit, ordered mother 38 size for her 37, it was necessary to order 1 more
Slippers are very comfortable. For the house are great. Thank You
Lovely sneakers. In my 36,5-37 perfectly fit 38.
Beautiful comfortable slippers, very good communication with the store and fast shipping!
Nesioju EUR 39, dydis Tiko. Kvapas truputi yra-60, bet Toks kvepiantis.
excellent
Good light slippers on the foot 23 cm took 7 there is a stock of 1 cm-for the house is excellent. On a wide leg will do. It is only necessary to get used to the back.-slightly uncomfortable wrap under the heel. Purchase satisfied. Thank you!!!
Flip-flops received. Delivered faster than all the goods ordered that day, very good delivery. The size of 23,5 took 38-came up. Slippers are cool. Happy. Thank you.
You need to take on your size
Everything's fine.
Slippers super! Light, comfortable, the leg in them breathes and rests, delivery two weeks! The store is very sociable, responsible and responsive. I asked to send the order as soon as possible, because we already have heat, and he took my request. I strongly advise and slippers, and, most importantly, a good seller!
Thank you. Very beautiful light slippers. Very satisfied. The parcel came very quickly. The store is very polite pleasant.
Very light!!! The size is 8,5 by 38, but only for a large volume of the foot. I'm too big in volume. Can be sat down after the sea and the sun .....
Delivery 2 weeks. Very strong smell. lungs. Sole, as on sneakers. Size 8,5-exactly at 39.
Wonderful slippers for the summer! Everything is sewn neatly. Fully correspond to the photo and size declared by the store. Thanks to the seller for the fast shipping of the order. He was tracking all the way. I highly recommend the seller! He has more to order. Be sure to look in this store!
Accidentally mistaken, took not one, but two sizes larger. But for the house is very convenient.
Comfortable shoes, recommend store
Cool slippers. Light, soft and comfortable. At 38 size fit perfectly. Thanks to the store. I recommend
Nice sports shoes. Thank you store.
Flip-flops just super, on their feet do not feel at all, i take the second such, the store is just umnichka, you can safely order