SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good qulity. Size took S. Sat down well!
Very nice thank you... but it’s a bit to big
Excellent
Very beautiful, but I was small in the Pope..., attached...
Si
Swimsuit is very good! Came quickly. But for my height of 165 cm with a weight of 62 kg very large growth, unfortunately (((
A good swimsuit, corresponds to the description and reviews) Thank you very much)
Swimsuit Super! On my parameters 84/63/94 and height 174, the store recommended M, sat perfectly!
Nice swimsuit. Size fits
Size s short with a height of 165 cm
Super
Nice product
Polecam
The goods did not come but the store returned the money.
Excellent swimsuit as in the picture, everything is adjustable. On its parameters 80/63/94 took S, sits well, height 170. The chest is well closed and keeps everything as it should. I did not even expect! Thank you store!
Thank you, good service. Fits good.
Perfect swimsuit. Usually I wear size M and here perfectly fits size S. kierowała me the opiniami other buyers. Thank you for your advice.
Very good product
Good afternoon! The order was satisfied! Fit in size! Thank you!
Super maillot
Like!!!
Height 172 cm. Wzielam L. Top selling bylby XL. But ogolnie Stroj wonderful. Recommend
Swimsuit is very good, delivery in a month. Everything is accurate, for sizes 98/80/100 L-perfect. It remains to lose weight to remove the "Lifebuoy"
Great swimsuit. Size corresponds.
Chic swimsuit. For a long time lay in the basket, looked after and still decided to order. Delivery is fast, within a month came. The store is clever, advised what size to take, took on his advice L. And everything came perfectly. The swimsuit is everywhere adjustable, and on the Pope, and in the chest, and in height. So it will suit anyone. The ass closes well. My parameters are 98-75-98. Height 164 cm very beautiful. Looks chic. I did not regret what I ordered. I came on shorts with a protective film. In general, I'm waiting for the summer to wear rather. Thank you very much to the seller. Well done. Wash probably only in hand will be necessary, as the cups are in a swimsuit, which is also a huge plus.
Swimsuit is excellent, I recommend
Same as the picture, I like it
Delivery is fast, packing is good. Very satisfied! You can save 4.5% from buying through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with QR code.
Product as picture demonstrated. Like well sewing also. Not dressed yet but will soon experience, believe that will be satisfactory. PS. THE bottom underwear, large size, so a warning to those who like a format more dug or smaller.
Swimsuit is very cute. I ordered m and under my height of 173 cm you can safely adjust everything. The only negative, then bend, the fabric on the stomach in the fold immediately
Corresponds to the description, ordered for 44 Russian size, a bit too big, but you can adjust the size. Threads do not stick out, the seams are even. With the store did not communicate, delivery to Tula month.
well packed, excellent store, fast shipping, my daughter likes it
The swimsuit is perfect, absolutely love it, color it beautiful.
Swimsuit beautiful. But the growth of 157 parameters 90-70-90 was great. Fold on the stomach. I'll try to sew. So far, on all failures rolled))))
I like it
Swimsuit Super, girls from 46 size and above-take XL, do not make a mistake. All from adjustable ropes.
Very nice. Well made. Flexible. Zamówiłam M because such I wear size but more would fit S because Troche odstaje for belly. Cup padded. For wyzszej person would be ideal. Very fast delivery. Not spodziewałam up so quickly. I am very glad. Recommend sprzedawce
Beautiful costume I am slim a zamówiłam XL and very well not bójcie to take bigger sizes. Pack future szybciutko thank you
Good, bright, soft
Super. I love it. The size is perfect. I am 163 cm, and 50 kg.
Perfect size
The product corresponds to the description. But very long shipping
In Ukraine came for 20 days. Thanks to the store, the swimsuit is good. I did not expect that it would be so cool. I recommend to everyone, at the expense of strings is made for any growth. At me 172 cm, weight 55, sat just perfect!!!!!!!!!!!! With such people it's nice to shop!
I love very beautiful
It probably came weeks for 3-4 in Moscow. The material is good, in principle, the whole village is not bad enough. Recommend!!!
Swimsuit in the dot in the photo. On the divan with unprecedented growth is not pidiyde, wake folds in the areas of the abdomen. I was like you!
Height 178, weight 72. I ordered size L, fits perfect. Thanks :)
Very cool! Size S for a very thin girl height 150 cm
Extreamly fast shiping :) went to lithuania in two weeks durring christmas and new year eve :) just like in picture...i am very very satisfied :) always taking one size bigger but this time could take smaller. Anyway looks good :)
Excellent swimsuit, I recommend! At 46-48 ordered L, came up perfectly