SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly corresponds to the description
Great purse thank you
Esmu ļoti apmierināta ar pirkumu. ERTS, patīkams, skaists
It's okay.
very nice
The purse really liked as in the picture, everything is stitched, no smell, came quickly in 10 days. i advise everyone.
The color in the picture is burgundy, i wanted it. And came some crimson in the photo is not transmitted. Super quality
Wallet is just great!!! Everything in it pleases: both quality, and appearance, and design. Has got already the fourth: all in different colors, and each is beautiful in its own way!!!!!
Wife is happy!
The purse is excellent, corresponds to the description
Very beautiful, soft, comfortable wallet, nice to hold in hands. Delivery 10 days. Thanks to the store for the excellent work.!!!
Thank you store!!!!!! The goods received very quickly. Wallet genuine leather is excellent. Order and buy from this seller!
Super! Even better than in the photo.
Cool
Delivery to mo less than 3 weeks. The purse is beautiful, let's see how it shows itself in the process of operation. Thank you store!
Delivery in just ten days. Wallet made of pressed leather. Size: 18,5 cm. 9,0 cm. Inside there are three compartments + a compartment for small items and a small compartment under the zipper (for a bank card. The store somehow sent the color wine red. And ordered red. There are no other comments. In general, i liked the wallet. I recommend!
Wonderful wallet! Very high quality made, absolutely odorless, a bunch of offices, which is important for women))) delivery to kiev is less than three weeks.
Shchikarno)
The order arrived very quickly. The purse is beautiful, but the natural skin does not look like. As a gift i recommend, beautifully packed.
The main thing is that the wife is delighted!;)
Wallet really liked, conducted experiments on the skin/not the skin, but it's not clear... Even in the compartment under the lock, where the dollar usually put, the bill of 50 euros did not fit)))) the line is neat, the threads do not stick out. The order arrived very quickly in moscow
Very high quality wallet. Stitched neatly, smoothly, nothing torn, threads do not stick out, there is no marriage. Made of pleasant material (only a little smells, but, i think, will quickly fade). Bright, great that 3-color (in the photo the color is red, in fact it is closer to the cherry). Many pockets and compartments. The store put a present-elastic band for hair (a trifle, but nice). I ordered without a box, the wallet was still well packed. In moscow arrived somewhere in 3 weeks. Purchase is very satisfied! Seller recommend.
Received quickly I am too happy thank you very much
All as in the picture, the look is chic, packed according to all standards, as a gift hair elastic! Seller respect!
Just like I wanted!
Thank you for your beautiful wallet, success to you in your business.
Very satisfied with this acquisition, the quality is excellent. Thank You
The wallet looks very stylish. The track was tracked, corresponds to the description. Fast shipping. I ordered 20.04, arrived in omsk 06.05
Good quality, recommended to buyers.
Super
The purse is beautiful, shiny, until used it (a gift to my mother on dr). Thank you very much.
Thank you.
Very good quality. Thanks to the store.
Very good and quality wallet.
Came quickly, the quality is super, wherever should be-high quality leather. Everything corresponds to the description and picture.
All as in the description .. very satisfied