SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was size too large!
Swimsuit received, in my 58r-r sat very well, the fabric is dense, sewn well...
The Super!!! Danke Richi
fits perfect
Swimsuit is good, but wrong with the size. At its 48 size XXXL is large.
Swimsuit is good, corresponds to the description and photo. Took on the size 46-48.
ok
Very long shipment. The store communicates, answers all questions. Delivery is fast. The product corresponds to the description.
ok
Wife Liked
I ordered a swimsuit 5XL for og 114, OT 100, OB 120 with an increase of 154 cm. It came perfectly. Foot cutout is normal, not too open, suitable for any age. Especially satisfied with the fact that it is quite normal to hold the chest, although it is my age already needs support)) before ordering this swimsuit, read reviews and this moment worried me. Fortunately, the excitement did not recover, the view is very decent, although the cups are not so deep. But they keep it, it's perfectly normal. The fabric is good, not thick and not thin, quite elastic, does not shine through. Stitched neatly, the threads do not stick out, the seams are all right. The coloring is almost like in the picture, only the straps in front on the shoulders are symmetrically dark, which does not spoil the look at all. In general, I'm very happy. The store sent the parcel quickly. Moscow reached in 3 weeks (from 5 to 26 January). I recommend both the product and the seller. Thank you very much!
היגיע late multi rope נישתמש summer next thank you
Flawless!!! I have a waist 44 and he was perfect
Great stuff!
Lovely
Me Quedo Muy Grande, is beautiful
nice fabric and design. Looks great on.
good product
Super fast and super nice, i put a 10
Good fabric and very pretty
Lindo
Everything is fine wife very happy thank you
Very nice swimsuit! no smell, a little stretches! i recommend the product and the store!
Swimsuit is great.
Very happy. It's like the picture. Right size. I bought size 5xl
Very nice article, color, material and size perfect
Very nice and good lycra, hold quite a bit. I wear size 42/44 and size l is perfect, suspenders something fair. It's not like the photo, the shape of the chest is different but it feels great.
A good swimsuit, qualitatively sewn. i advise
I expected it with the strong mad colors, but it's good
Very beautiful
Swimsuit came up, the quality is good.
Swimsuit is not bad. the chest is not very. the color is slightly paler than in the photo. overall for the pool is normal