SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived super fast. I recommend the store. Besides, they came with a little present. Thank you very much
I bought my mother. Her legs swell, her wide ankle is comfortable. At 39 size even a bit too big, but with a thick insole will be excellent. On the sole is written 26 cm. The top is very wide, and the lace does not pull it, it is there as if for beauty. Before Minsk flew about a month. With the store did not communicate.
Exactly the product, arrived very fast T38
Shoes are light, won't release water, I recommend
Bien
Amazing boots. Ordered to all of my friends
Very satisfied מהקניה
very nice boots, warm inside, received in 3 weeks. I recommend!
To have the right length (27) it is too large for me. But it makes it quite confortable. Already ordered at this store, it is serious.
great boots
Boots came super fast, two weeks before Israel, long ago so quickly nothing came. very light, look decent, inside there is a fur and a removable insole, a lace that is on the top, just for a look, it does not tighten anything. at 36 size Russian took 7 (24 cm), perfectly sat on a mohair sock. I recommend. to test them in Israel there is nowhere for heat resistance, Took for winter trips to Europe, maybe someday, will be useful.
thank you very much
Excellent
Good
They're great. i 've already ordered several pairs.
Much better than I expected very happy
Very warm and beautifully stitched
Very good warm shoes
Before UFA reached for two weeks. thank you very much to the store, I recommend. I wrote 42 size, our 40 came up perfectly on Terry socks.
Super happy is the second time I buy them are comfortable and durable warm
Boots are good warm
Today in the first clothes, with a warm toe, warm comfortable, I hope the winter with-30
Boots are beautiful, made neatly. A little small... At 0.5 cm. Recommend product
i Loved :D
Too small!!! I choise 9,5 size its mean 41eu. But looks like 39
Thank you, everything is fine. The second time I order, in the first left a year and a half. Tore up her fault about the nail. Stelechka and forward.
Great product, thank you
Good all as in the description :) I advise
fits perfectly
At the foot of 27 cm. Freely, you can still wear socks. Look big or so it seems after leather boots. The dog will go for a walk.
very nice boots. very fast shipping came in 15 days thank u very much store!!!
Super
perfect
They are perfect, very good material pefect design like the photo perfect numbers
Wear 37 and following recommendation of reviews bought number 9. Served perfectly. Extremely comfortable and lindaaa! Very satisfied. Thanks for the gift!!
Very fast shipping!!!! Boots liked, match. Photo. The size is the same as the size table. Many thanks to the store for the promptness and quality goods. I recommend.
Thanks *****
The product description is accurate, the quality is beautiful, very warm, the size is perfect, we measured ourselves with foot measurement in centimeters and arrived just what i expected.
nice and comfort
the boots are very good. the same as i ordered
Thanks a lot . It was the fastest delivery ever . The boots are great . You are a great store . Elena
Everything is fine, but the size should be taken clearly. "Just in case a little more" do not.
Very good service and product both
Nice nice nice boots !!! Arrived very quickly. They are very warm and comfy.
Thank you! Fast shipping. Boots excellent
I got the second pair of boots . They are as good and nice as the others . I thank you very much , I will order more from you . Elena
Excellent
התקבל fast
Great boots ! .
Thanks