SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product met my expectations very good and attentive recommend buying
nice. thank you.
Came quickly the watch wife really like, the dates change.
THE watch is very beautiful and great quality Am mainly fan this brand of digital
Like, arrived with 21 days in my city!!! Recommend the watch and the store!!!
Everything is fine. Thanks got to ukraine in 20 days. The only thing that in the description of the goods in the picture clearly shows that the dots over the divisions are gray, but really they are bright green. In general, the watch is good. I recommend
The clock came in 2,5 weeks. I liked the view, came in working order, showed time and date, time (minutes) on the clock was accurate, i want to believe that in the future the clock will show the right time.
The parcel has not seen yet but it came, i will come to open it and i will complete the feedback, and so everything is good and the parcel came quickly
Small, but is a good watch
Took men, because she wanted)
Awesome watch. 17 days to Pakistan. Recommended store.
Great quality.
Excellent clock, go for sure. Other watches of this brand have been wearing for 5 years, the flight is normal. I recommend.
Vypadají lépe než for obrázku and kvalitně
Cool! The store did not put a tool to remove links. On the thin wrist removed 3 links and rearranged the buckle.
All received for 16 days! excellent watch already 3 pairs bought from this store. and so these hours already 7 pieces took. And all work. thank you very much friend for the good hours and honesty!
Hello, everybody. Delivery 20 days to gomel, packed well. The clock is pleasant, there are no questions about the quality. I recommend product and product.
Good product quality price.
Great product, very beautiful, like photo, arrived with less than a month.
bonne
The clock is just super! Cost 671 rubles. Delivery is fast enough. The only nuance is a long strap. Have to carry to the workshop... Otherwise there are no complaints!
Top quality line
Beautiful watch!
Great quality, recommend to everyone!
The watch is wonderful. I ordered first men, my husband wears a year and a half, my dad six months almost daily-the watch is like new, there are small scratches on the bracelet, but very minor. The mechanism of decent quality, for all the time of use the watch for a minute did not fail, the date is displayed correctly. The case and bracelet do not darken with time, do not lose appearance when in contact with water. On the glass there are no abrasions (for example, the glass on the watch swatch husband all in scratches, although the price category there is completely different-more expensive once in ten). In general, i ordered myself such watches. Everything is just great except for one but: the bracelet of women's watches for an immensely huge meal! Removed all the available links, and such six, and still remained a significant clearance. To be perfect, you need to remove two links, but this possibility is no longer available. Otherwise everything is fine. Delivery two weeks, customized package, packed securely. Thanks to the store for the excellent work!
Super.. Al 2 Lea cumparat .. Vine Cam greu CCA 2 Luni Dar Merita .. Cam Lung 4 Zale am SCOs .. .
Watch liked. Thank you
The clock came. everything seems to work! already 5 hours i order for 1.5. and all to whom they came still wear and everything exactly goes! Mechanism of the japanese company epson. the battery is also japanese firm maxel. the cover of the clapper is butaforno made under the screws! under the lid there is a protective ring from water and dirt. stainless steel strap is very good quality. all recommend this model of the watch.
I love this watch.
Perfect!!
Very beautiful can buy reliable
Very good watch, despite such a low price. With delivery is also order.
Good watch, qualitatively made,))
My watch arrived in 20 days in perfect condition, beautiful, loved it.
Look expensive, it's a pity that the needle is not put, the bracelet is very large
It's a lovely watch and it looks very good quality shipping was normal to have how long i'm going to use it and i will post comments later
Looking gorgeous! physical appearance attractive and sexy. store communication was excellent. within 20 days product came in my home it is surprising.