SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good like
Thank-you
Glasses really liked, beauty is just not earthly
Very good and fast service of the store! (the goods came a little more than 2 weeks). The model of glasses itself fully corresponds to the description. In the attachment to glasses comfortable cases: hard and fabric and special. cloth napkin for rubbing glasses. Uv protection and tight dimming of light brightness. Good service! * * * * Right description and nice quality!
Child can
The store was friendly & the Sunglasses is beautiful. Got if after 3weeks
Very beautiful glasses. But n On my was a small marriage with brilliant painting. A little upset about it. Asked for a small discount. The store is sociable, immediately agreed. Thank you!
The glasses are just super. Met all expectations.
Always very fast shipping, excellent products at great price.
Cool stylish glasses! Perfectly packed and came quickly! I recommend!
Excellent quality. Very comfortable and beautiful
Super Thank you. I recommend.
The store is well done, all as in the description, packed perfectly, all the way tracked, the product is very high quality wife is delighted.
Thank you very much
Quality, immediately visible, not light as a feather, sit comfortably, cool cover! Thank you
I paid 27.05., 08.06 came to the post office. Quickly surprisingly. They look very pretty. Seller umnichka.
Glasses super!!! Delivery 3 weeks to smolensk
Super quality, super glasses, everything like in description!
Gave the girl, she thanked me with minchik. Glasses top.
The glasses are good, the descriptions correspond, the sun is protected, there are no glare.
Pati geriausia Wings prekė. Super kokybė, poliarizuoti. Tinka siauram veidui.
super nice.
Super glasses. Happy.
fast delivery. product is also very good.
Excellent glasses, and came very quickly!
Super glasses!!! Indeed, polarizing!!! Came for 7 days to moscow russia. Seller highly recommend!!!!
Glasses are good, with uv protection. Reached kiev in a week! Thank you very much for the fast delivery. we have two and a half times more expensive
If you could put these glasses 10 ++++, then i would put!!!!!! super!! everything is exactly as in the picture. came in record fast 2 weeks. without defects, perfectly packed, really protecting from the sun. do not malomerit, but also from the nose do not fall. included was a hard cover, a soft cover, a napkin for wiping glasses, a branded box, a tester for checking out sunscreen + the store put a very cute keychain as a gift. i will definitely order more!!!!! thank you seller!!!!
Polecam
I'm delighted! Delivery 2 weeks. Well packed. They're perfect! I recommend the store.
Glasses are very cool. Packed perfectly. The packaging did not crumple. Thank you for the gift to the store.
Glasses chic! Everything is very neat, plastic is not cheap, the product is nice to hold in hands! These are my favorite glasses went to st. petersburg for about 3 weeks
Good glasses, polarized. Fast shipping.
Great glasses! Long walked only, it's good that i ordered in advance.
Delivery 2 weeks. The store sent the order for the next day. Quality pleased, very light and comfortable. Seller recommend!
All compatible with your order. Short lead time.