SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful colour! Size is fit for Dutch 42, loose fit!
Very beautiful and rich color. The parcel was 1,5 months to Moscow
Excellent windbreaker, at 44 size took M, but the sleeve was sewn wrong, it is necessary to change.
Very satisfied with the received jackets. took on the size more. packed neatly. sits perfectly. I advise you not to regret it.
Very good. Will buy another color.
Hermosa
Great ! Im 160 tall and 54 kg and took L and it fits exactly
Labai ilgas pristatymas
I received the order, I recommend the store, thank you very much.
Put 5 stars because they returned the money-I did not receive the goods, although they wrote that the goods were delivered-waited 2 months. Money returned, but the rate is lower ((
Great light jacket. Perfect.
Super Light, will be great for days not very cold
I take the second jacket from this store. I liked the color))
perfecta, super liviana.
The jacket is cool for such money. Thanks to informative reviews, I chose the right size. Thank you to those people who write detailed reviews. At its 46, XL came up perfectly. Seller recommend
Very satisfied. Thank you.
Great jacket. In the sock I do not know how. Just got it. It was about a month. The seams are even. Pooh does not stick out. Usually wear m, but took L. And was right, it was just. On the growth of more than 173 will be a short sleeve.
It arrived in 37 days. The jacket looks OK. Just the size is a bit small to be LARGE.
Lovely jacket, exactly the size, bright color, thin and light. yazakaz came quickly. within two weeks
I order for the second time, the order is satisfied
I ordered a jacket size S, I myself wear 42-44, I'm small, I'm good to have a daughter, I'll give it to her. And so the purchase is happy, the seams are stitched well, the threads do not stick out, the light inside the fluff. I recommend the product, but take a larger size.
fits perfectly.
Excellent jacket. a second time. To Moscow parcel comes in two weeks. Recommend.
Top
Отличнаятонкая jacket. Delivery on time. Size S corresponds to 40 size. Not 42 exactly. Спродавцомне communicate
Jacket came for 7 days. Just прнлесть
Incredibly beautiful
The jacket is very best! Back width 43 my p. 48 ordered XXL
Perfect jacket Down Color as the photo, wear L and XL perfectly
Jacket, well, very long gone, more than a month. The size approached, the color is beautiful as in the photo. But it is sooooo thin, the photo looks thicker. And so in general not bad.
The jacket is thin, of course... But warm...
Long delivery. But I like this jacket
Excellent product, I recommend the store, 52 Rus take XXXL, very well sits, nowhere tight, the sleeve is free, my height is 172, covers the ass. I order already 2 times, fast delivery, accurate tracking, thank you very much seller!
All received, thank you very much
Excellent!
The parcel came very quickly, thank you
Very nice
Already bought 7! All beautiful!
very satisfied. quick delivery. very competent customer service
Delivery 2 weeks! Super quality!! Recommend!!
Good afternoon. i ordered this jacket, because i already have the same only other color. delivery month by mail, the jacket on my parameters og-102 cm, from 88 cm was great. the color is beautiful. mom gave it to her, she's good. pooh does not climb yet. what i like about this jacket is weightless, warm, windproof despite its subtlety. thank you, maybe later i will order less by size.
Very good. Size is good. Pockets are large, deep and with a zipper. Nanny!
Very bright, wonderful jacket, i order for the third time. Delivery to moscow 3 weeks.
This is the second, the first was white. Both m. I'm 160 cm dressed in c. The black sleeve is longer. For me, perfect jackets. Light, windproof. Pooh does not climb. Until i washed it, i'm afraid to spoil this iliya.)))
Ordered m. I am 160 and wear c. Everything is perfect, except for sleeves. But not critical. The photo is black and belach. The black sleeve is longer. The jacket is light, weightless. I dress on the weather up to 15 degrees of heat.
Very good, beautiful and quality sewn jacket. Size xxl corresponds to 14-16 english size. I recommend! Thank the store!
I chose M but i normally have european size xs. It was a little wide, while the sleves were short. But the cuality is good!
Fast shipping and good jacket