SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful set, the cup is too big for me, I have between B and C, I had to take in
Nice and the size as mentioned in the description
The underwear is beautiful.
Delivery 15.03-26.03! : D. IN present time this mega fast. A sheer lingerie? Oh well... is great. Zamówiłam 75B and bust are ciut too small, but for this thong M are perfect. Well uszyty, porządna underwear for so little money. I am zachwycona. Recommend warmly *****
I recommend the store
The kit looks very good) I will order other colors.
The order is satisfied .. I order already 3 times .. Everything's fine. Order comes quickly
Thank you #1
Consistent with the description
Very beautiful and comfortable set, the size matches, nothing small, to buy I recommend
Size corresponds. Set as in the picture.
The set is very beautiful
My husband really liked it)
I had received my order very well and thank you
It looks and sits good, Thank you.
It's okay. Sole size
Perfect!
To the Chelyabinsk region a little more than a month. My wife liked it more or less neatly. True, she said that because of push-up, the Cup should be taken for a larger size.
A beautiful set, but I'm not enough. Small size.
The money was returned. I never saw the kit.
Recommend cute is
Perfect underwear, beautiful, took 90B still there is a stock, I do not like when presses, my parameters og 98 OPG 90 hips 107. Take a wonderful kit!
Paid For 12.11, the Post Office in Moscow 25.11 parcel arrived. Size of the bra and panties came, not malomerki. Not all trimmed lace-there is too much.
Super
The kit is excellent. Sits cool. Sew well. The fabric is pleasant. The color is only different from that in the photo. But still beautiful
cute but VERY uncomfortable, wires under cups hurt the chest... Did not communicate with the store.
Komplektik. The 75 IN goes in size. Do not take the first time. Before order White. Treat The year, as necessary. No stretch, thread not climb. Your money's worth. Recommend.
Very beautiful set. Fast Delivery
A little cheap, threads stick out, but the wife of the village is beautiful
good
The set is pretty. The size came up perfectly. I recommend.