SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice pajamas. The color is more bleached than in the store's photo. On the shorts there is one side pocket. Size L on parameters 90/70/105 just right, but it was possible to take and XL to the village freely as in the photo of the seller. Delivery faster 2 times than it was to all known events, which was pleased.
Very soft, cozy pajamas. At first, very long doubted the purchase, but when I saw it-I did not regret it for a minute! At its size m took pajamas size XL. Sits freely, as she wanted. I strongly advise everyone!)
Order arrived fast, fine material, well sewing, I got for my daughter's age 12 years, the is fine
Very cool, delivery is fast. The store helped to pick up the right size
Pleasant knitted pajamas. On the Russian 46 the size of the village is free, for the house is excellent. On the growth of 165 shorts are comfortable, not small. There is a small pocket.
OK.
Wonderful dense cotton, bleached color.
Excellent pajamas, HB, now I will still buy in this store for myself and my husband! Thank you store!
Light pajamas, just on the OG 100 cm, sat normally
The product corresponds to the description. Got very fast! Thank you store! Seller recommend!
Soft and pleasant to the body. The print is bright. Shorts have a pocket, just one, but it is
On the chest 100 it was safely possible to take a larger size The fabric is pleasant, there is a pocket on the shorts, but only one
I'm not sure about cotton 100 percent, a little small, but in general everything is OK
Good cute suit, great for home. On the shorts on one side there is a pocket.
95-73-102/70/169.
It came very quickly (less than 2 weeks). As in size, I do not know. Ordered as a gift. The color is not as bright as in the photo, but it looks very beautiful.
Super!
Excellent. On the parameters 90 68 92 sits freely. Cotton. Thank you store.
Pajamas fire is simple!!!
In general, not bad, but did not like the cut of shorts, some ugliness. And it was very surprised that in shorts one side inner pocket, I think, that just forgot to make a pocket on the other side.
Delivery two weeks, pajamas are excellent, cotton. At 50-52 in obtyag
Well, I'm not happy, to be honest. The color is not saturated, as if it has been dragged around the house for a long time and repeatedly washed. T-shirt and shorts are free. Knitwear with synthetics. She took a teenage girl, she loves free. For the house is quite suitable. Paid something about 600. And this is probably the ceiling for this thing.
Live color is not so saturated. Pocket in color. I think it was necessary to take a bigger size. Height 172, weight 60
I went very quickly to Kursk. convenient. There is one pocket in the shorts
Ordered 3.04, took from the Mail 17.04) very cool pajamas. With the store did not communicate
Very nice suit. The fabric is soft, pleasant to the body, does not shine through. Sewing neat, the seams are even. After washing and ironing with a suit, everything is in order. In size-on my bottom 44, top 42, took M, sat perfectly. I recommend to buy. I will re-order other things from this store. Delivery 2 weeks before Hmao.
Pajamas are cool, the color is paler than in the photo. All seams are even, there is no smell of unpleasant. The only moment that confuses-the store states that it is 100%. I still feel that a small percentage of synthetics are still present, since after washing, the pajamas dried almost instantly. Nevertheless, the body feels very nice. And the price is attractive. Recommend
Will pull
Super fast delivery-less than two weeks to Ryazan. Cotton. But the fabric is thin enough. My daughter at 44-46 size XXL sat well. I liked pajamas. The store and I recommend it.