SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, neatly sewn. Looks very reliable. Packed well, inside the inflated package so that the backpack does not crumple. I liked everything, everything was as expected, even better. Thank you. Inside found a small gift))
My girlfriend is going to be very happy! Very good product!
My daughter is very pleased. cute and neat backpack.
Cool backpack! As in the picture in the description. Made of dense material, keeps the shape. In appearance good, in the sock has not yet tried, I hope, will not disappoint. The seams are even, the threads do not stick out, there is no repellent smell. Quite roomy, inside pockets for small items and business cards, plus a pocket on the lock. Liked the straps-on the outside are made of the same material as the backpack itself, and with the inner-fabric lining, adjustable in length. Packed very well: both inside and outside everything is done to safely move the goods. Delivery fast-2 weeks. As a gift, the store put the clamshell handle. Everyone is happy, thanks to the seller!
Slightly hard but good
Thank you.
Power pěkný, jednoduchý Batoh. Byl Dobře zabalen, uvnitř byla výplň to se Batoh nepoškodil, nezmačkal. Splnil očekávání. Jsem spokojena. As dárek přiložena tužka :)
Everything is super!
The product is well packed, the size is as it should, the protection on the van was not, inside badly stitched, on top everything is good, put a gift.
After 2 months the goods never came. wrote to the store to extend the protection period, and he immediately answered to open a dispute. I think that they did not even send it (So it was in the delivery information), as the purchase was made on the day of sale 11.11 at a lower price and apparently they are not profitable. but the money quickly returned, for this 5 and thank you. but the desire to buy from you fell.
A wonderful backpack, I ordered two for gifts. I waited for a whole month. The store put a pen as a gift. thanks.
Backpack is inexpensive and easy to crumple. But for one season Super.
very good
Backpack looks good beautiful sewn neatly! But after a month of use (not often) began to tear off the straps, straight to the hole.! Insulting!!!!
Very cool backpack, the spouse is delighted. Packed perfectly. Fully corresponds to the description
Ok
Labai džiaugiuosi pirkiniu, Jokio kvapo, supakuota puikiai, Kad kuprinė neprarastų flash. Atrodo kokybiška.
Nice bag, fast zending, good wrapped for transport
Very good backpack, I hope will last a long time. As a gift, the store put a funny pen, so cute!
Thank you to the store bag very beautiful and send a gift rarely loved by my daughter thank you very much
The backpack is well packed, matches the photo, nothing sticks out anywhere. Took a long time, a little more than 21 days.
The backpack is super, the store put a gift, very nice.
Everything is super! I advise you to buy, came quickly!
A good backpack... Long walked, but not deadly. .. The store put a gift. .. Special thanks to him for this
Excellent backpack, keeps the shape, I'm happy.
I'm very satisfied.
Came for a month. Locks are all in working order. Chic backpack without flaws. Thank you store!
Good finishes and materials in general.
Cool! I recommend.
Soo nicee
Just super! There is a small smell, but it's nonsense! The seams are neat and smooth, made qualitatively! In the photo it seems less than in fact, which also pleased. Thank you store! I recommend!
Very quickly delivered, the backpack is super, thank you very much!!!!
super
Beau produit
Great backpack! A little smell. Thanks to the store for the fast delivery!
Very cool backpack, quality is good
Great bag!
THIS is perfection. Honestly. The backpack itself is wonderful! Packaging ? Amazing. This is the first time I see store package their items so well!
Cute cute backpack. Delivery to spb 10 days, packed was good, not wrinkled. The store put a gift-a funny folding ball pen. The backpack is roomy, but not for a4. Backpack and seller is very satisfied. I will add a tip later when i show myself in the sock.
So pretty! I recommand
++
Excellent backpack) came with a vacuum package inside) the store put a gift-pen in the form of a pill)
Super fast shipping. Very cool backpack. As a gift, dali's pen. Many thanks to the store!!!
Arrived in 14 days. I'm really satisfied with the purchase. The bag quality is really good. Everything as described in the description and photos. The material is in good quality, everything sewed really well. Material inside is soft and thick. Thank you the store for communication. I'm really satisfied with everything from the begging to the end. Thank you.
All same as description look good quality
Everything is fine! Come quickly!
Backpack is very cool! Arrived quickly, in 8 days! No comments)
I came for a week, it's very fast, i'll order another color, if it does not break, and then i take the third one, i took two on juma. In the backpack was a gift, the handle is cool. Separate thanks to the store for the fast delivery and for what packed well.
It came in 9 days! Quality is excellent! Packed well. Shape holds! I was very pleased!!