SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always-Super
Beautiful totally happy are divine
The HAPPY very satisfied
The order was made 1.12, the parcel came to RB 13.01 (almost a month and a half went), a gift for the old New Year). Boots Are Made of textiles. In my opinion, a little small, it was necessary to order 25 size in Russian 39! Sit well, not for every day, on the way out is excellent! Heel steady, but on a wide leg will not work. There is almost no smell, glue and sticking threads, too. I am happy with the purchase, I recommend!
I love them!!! They are very nice and anything uncomfortable. Received super soon. I totally recommend
Wonderful this store is highly recommended thank you for everything
Wonderful as I always really recommend to this store your products are very good and shipping is very fast Thanks
Perfect I'm size 39 and I ordered a perfect 40, super comfortable the heel is not very high, so I can dance with them all night
Excellent as always thank you very much
Excellent as always star store fast shipping are very comfortable divers
Product as in photo, i ordered 25,5 which is 41 for chile a 39 or 40
Perfect. I wear 40/41 I took tzille 9 and they suit me very well. Being large (1m79) the boot stops at the knee. So if you have a standard tzille (1m65/1m70) the boot will arrive almost mid thigh. Almost thigh high at an unbeatable price with impeccable quality. The heel is solid and the sole thin but solid. The approach is therefore very stable. J love it
excellent service and quality, they arrived before the estimated time in the best conditions (I recommend asking for a bigger size because they were a little small but that was my mistake I think)
He arrived fast, in two weeks i had them in my possession i am from santiago. They gave me good, the sizes were right, they're nice they look beautiful.
Super 2 x ordered
They look good on!
Everything ok
Beautiful, looks just like photo. Comfortable to wear, size fits well. I like it.
Really perfect as always really exemplary store. Fast shipping thanks
Chic boots! Brown color is much darker in reality-in reality it is dark chocolate color. But i really like the chocolate color! I'm happy!!!
They're beautiful, the number is fine and very comfortable. Warm up and that's not the fodder. Glad. i think i'll buy another one.
Beautiful i arrive super fast
Beautiful, they only took 2 weeks to la serena. i'll have more.
It's so good but it's not of a good material, it's not tough and something bad done.
Very beautiful boots, fast delivery, the store umnichka, and in the feast and disco you can walk, looks good, light, like slippers, i advise the goods and the seller!
Magnificent as always very reliable store thanks
It's the third pair i ordered. They're thin but i like them a lot. They're no good for rain.
perfect fit !
Excellent as i always recommend 100% to the store
The store sent the order quickly arrived in two weeks the problem was that in my country it did not allow the income, i'm size 37 i asked for one more number since my foot has the biggest instep and they made me perfect they are very nice and comfortable
Everything perfect as always star store thank you
Thank you so much!!! The delivery was so fast, the shoes are amazing. ❤
comfortable boots and warm. very fast shipping to Europe,10 days
I love I intend to recommend them in another color... Absolutely fan. A little late but it seems to me that when I ordered it was the Chinese New Year.
great fit well