SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved beautiful
Order very good
Cool sneakers, sooo happy. At 41 10,5 a little big. But not critical, look class, light, came quickly.
Super fast delivery. Love them !!
Amazing, super comfortable! We are envious of a cute gift pulserite!
bom
Beautiful. They were for me, perfect size
Very waited, but with the size did not guess, small for 41 russian
At 37,5 38 small,
Super fast shipping
Arrived fast in 17 days, very good product beautiful, recommend
Within 2 weeks I had them inside. Good quality! They run tasty. If you have a narrow foot have, you just need the custom-made order, they indicate is my experience.
Quite decent... how much pass i do not know of course... came for a month .. 38 ordered 9, inside written 40... the length of the foot 25. the size approached
Shoe beautiful as the pictures, perfect
Excellent sneakers. The size 9,5 is marked 41/25, 5. The full 39th size came up. That is, the size corresponds to the marking.
Thank you very much!!! Delivery is fast, everything corresponds to the description. 40 size fits 38
Liked. By size
Shoes are beautiful, size is sufficiently accurate, fast delivery. Thanks for store :)
It came, very quickly, took on the table and everything came, the size is perfect, odorless, it came in two weeks. I advise the goods and the store
Product is exactly as described. Very good quality, I got size 5 and it is perfect sizing. I recommend product and store.
Excellent sneakers, came quickly, i recommend
Perfect Item with super fast delivery.
Packed well, a small smell, 24 cm corresponds to 39 size. good summer, thin sneakers, just not in the rain to walk.
In my opinion they carve a large pein, as half a number more. With an arranged template.
Good, but did not fit the size
Keds are cool! A little unlucky with the size of the length of the foot 25 it was necessary to order 41! Malomerki! And as exactly as in the description. The goods came very quickly! Thank you store!
As for obrázku, jsou Super
Good product for the price. Thank you
Fall called Small
Excellent sneakers!!! Thank you store!!!! Me nra!!!))
These shoes are perfect!! Actually better in real liked than I thought
Arrived well before the time very good protudo congratulations
Like it
I really liked the sneakers, went for a long time. The smell is present, i hope to fade, but externally very cute, comfortable, 38 size ordered 39. On a narrow leg is very convenient. One shoe on the toe is slightly dirty, but not critical. With the store did not communicate
OK!
Ok
Matching photo
Come quickly. They don't smell much. Inside was a inflated package. Therefore, not taken
Many thanks all came up.
Good quality... you need to take half the size more ....
Good quality worth buying but note is company logo see pictures if You don't mind you will be satisfied
Quality is good. Size 6 back to back on our 36. delivery is fast.
shoes very nice but smaller than descrribed
perfect
Lovely
Wonderful, comfortable
The best of the best!
SIZE RUNNING A BIT SMALL BUT ITS NICE. ANNE
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