SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was an order for a month. The color goes pink. I ordered based on the store's table. Everything is perfect. The order was partially tracked. I'm delighted with the order. I'll order other colors. They are ideal for a basic wardrobe.
The parcel came to Ekaterinburg for 1,5 months. The bra is happy, everything is whole, and in size))
Size matched exactly, at first my wife did not like-the lock is not standard and something "tingled behind", then it looked like and used, now it still wants to, but pitted. In short-Super!
The goods didn't come. The money was returned.
At OG 80 ordered 70B, but I do not have enough volume, the cups are cool, like a buckle. It was possible to order and 75 V
Slightly small for 85 V in cups
I take not the first time, and myself and my daughter, like the model, sits well.
Super. Convenient. Nice one
At 75 V sat well, comfortable)
For volume 90-85
Everything is fine, thank you! The parcel went exactly one month
Pretty good lifonchik!
Excellent bust, size matches, delivery about a month, track tracked
The goods did not come. But the money was returned without problems.
The bodice is cool! Adjust all lchmochki and in the volume on the chest too. Size in size.
The bodice is good, fully corresponds to the description, convenient adjustment on the back
Delivery is 2 weeks. tracked to the Post Office. it's okay.
So-So... for this money norms. At 75 V took 75 V, size in size. Transparent strap for the back did not put.
Good for this price :)
This bodice is very cool and comfortable, a small strip from behind, I liked it very much
The bra approached, beautiful, comfortable, took on its 75A 80A.
Cute bust))
Yakisniy, ale 85B is not a car, Maly.
I order a second time, I liked it very much
A good bust, but the cup is slightly similar, or almost guessed. I took 85B. it came quickly, the threads do not stick out, there is no push-up, smooth soft, pleasant.
Everything is fine, thank you
Very not even bad, but I did not guess with the size ((they are girls straight size in size) the store always got in touch)
Thank you very much
Too small, although took its size
Very nice. Descriptions and pictures are true
Small size, for size exactly. A lot of foam rubber, and in general a simple bra
Good bra, size matches.
Beautiful, comfortable and cheap bra, I recommend! Thank you store!