SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ClothingPalettes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clothingpalettes.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time, for the first time the jacket was slightly denser and the skin was slightly more matte, and in general, there are no differences, only in the material, it is sewn exactly the same, absolutely the same, and another label on the jacket itself, on the old one it says fitaylor, on the same other
The store is super! Ordered 27.03, received today, 06.04, at the cash register in five. The seller sent the jacket on the day of the order. There is a small smell, I think, will fade. On the Russian Xs ordered L. Just right, a warm sweatshirt will definitely fit. I advise!
Really good for the price. I chose medium instead of small because of the comments but small would have fit. I am 5’7” and 115 pounds
The jacket really liked. Thanks to the store for the fast delivery.
Thank you very much jacket great I recommend the producer quickly came.
Super Jacket, very long looking, came up perfectly without fitting (42-44 R m), the sleeve is excellent, I was afraid of a short will.
I'm delighted. The jacket is perfectly sewn, the threads do not stick out all neatly sewn. But there is not a big nuance sleeves long will have to roll up.
I liked it very much. The volume of 90-76-100 XXL is excellent! Very fast delivery to Kiev 14 days. The store immediately sent the order
Super Leather. Soft. Matte. This is the third of this store. At first I ordered, but I lost weight and was a little big. I ordered a pink right size. That's perfect. And again I ordered the same black, my size. Came super. The seller of the bomb, answered all questions, helped with the choice. In general, I recommend unequivocally)
Nice jacket
The size grid is the same. Delivered on time despite quarantine. My daughter liked it. The material is soft without smell.
In Russian 44 ordered XL, sat down well. Leatherette is soft, pleasant to the touch, not the skin of course, but it looks decent for this money.
Mega Cool jacket!!!!! thanks to the store, great product!!!
Good jacket for this money
Prefect…
Awesome jacket. on og 80 from 60 took M. Sella well. in the sleeves a little cramped, but not critical. you can bend)) externally cool.
Great jacket! At 48 ordered 2XL perfectly! The sleeve is long, but I always have a small height of 156. Her daughter also dressed her perfectly at her height of 170.
Delivery is fast, after 12 days the goods have already been in the office of mistex. The jacket really liked)) sits well, it's a pity that the pockets are small, little that will fit, there was no foreign smell... Purchase is satisfied
Great, thank you.
Jacket is perfect for that price.
Great jacket! Everything came quickly, size Came up. I took M on my C, I would not say that the jacket is small, I would also fit. The size corresponds to the store's measurements! I recommend!
Super jacket! Such in stores for 7t. R. I recommend the store. Not a single jamb. Super. On the chest girth 93, shoulders 39 Took XL. Sits exactly in size.
Thank you very much to the store, everything is on top, and the goods, and delivered at your own risk, because according to reviews it is difficult to understand something, and thank God the jacket approached me, at its Russian size 48-50, ordered XXL, once again thanks to the seller
Size XL came up at 44-46 but straight in butt. She sits well on 42R.
The thing is good, but not exactly what I expected, the bottom is painful wide
The jacket itself is good, I liked it, but not my length and style, I do not like how it sits on me
As in the picture. For me it was very wide in the waist. There is a small smell
Good leather
The jacket is good, soft, a little thin. The store quickly sent the order. It's a pity that with the size did not guess, great.
Super jacket! Soft, at 46 took XL just, the sleeves are not short. I liked it very much, the delivery is fast!
The order came for 5 weeks. Jacket-Super! Long read reviews and doubted the size, but! Everything came perfectly! Thank you! My parameters are Og-93, OT-75, OB-98. Height-164. The volume of the hand (in place from the shoulder to the elbow) is 29 cm. The photo shows that the sleeve of the jacket remains loose in this place. Size XL sat as it should (not wide, not in the guise). Parameters of my biker: shoulder width in straight-40 cm, length-51 cm, sleeve length-59 cm, product width under the arms-49, waist-46, bottom-49. I recommend!
Beautiful, excellent value, staid seams
The jacket is super. Ordered xl a little then ordered xxl came just right but if it was on the size more it would be even better. Seller recommend delivery fast.
The jacket is of good quality, the sizes correspond, the color is not pastel pink, as in the picture, but rather beige pink. In general, norms
The quality is perfect! Fits me so well
Excellent material, an xxl is like a european l.
Excellent
Jacket well made, material looks good
Thank you very much for such a fast shipment. 2 weeks to st. petersburg. The color is very beautiful.
It's beautiful, i love it, it's good quality and the sizes match the ones in the photo. I recommend the store.
Am satisfied with the product and
The jacket good came not wrinkled thread does not stick out, on her m took hl sits well freely. The only thing as it is crooked on the back to sew a little frayed, in general i'm happy. Came in for 12 days. The store sent on the day of order
I'm like it. M'yaka, samar. Walk on the rose! I recommend.
The jacket is excellent, neatly sewn, leatherette is good, it looks cheap. On the parameters 98-74-98 just right, take it will not regret
Jacket took the size m, i was small (((very small... usually wear 42-44 size... probably i need l or xl
On the height of 170, and the russian size 44-46-took xl, the jacket sits well, a little loose-but that's what i wanted, now do not wear in the guise. The store is excellent, checked the correctness of choosing the size, sent immediately, and before me the jacket came in a week and a half. Delight!
Came for 2 weeks, the quality is super, the seams are all even, i'm delighted, only the sleeves are short, on the height of 167, took l and do not regret, on the size 42 44 the most it